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Speed suddenly dropped from 12Mbit to 1Mbit

mikewhitehead50
Dabbler
Posts: 11
Registered: ‎18-11-2013

Speed suddenly dropped from 12Mbit to 1Mbit

On about Friday last week my speed suddenly dropped from a very stable 12Mb to what is now about 1Mb.
From BT Wholesale test:
Download speedachieved during the test was - 1.12 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 14.53 Mbps
Upload speed achieved during the test was - 0.36Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
The router also seems to be connected at a faster rate:
Bandwidth (Up/Down) [kbps/kbps]: 443 / 16,647
It's as if there's a cap on the speed. Any ideas?
6 REPLIES
Community Veteran
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: Speed suddenly dropped from 12Mbit to 1Mbit

Are you running the speed test via wired or wireless?
Can you run this test too http://www.speedtest.net/ to compare?
mikewhitehead50
Dabbler
Posts: 11
Registered: ‎18-11-2013

Re: Speed suddenly dropped from 12Mbit to 1Mbit

Speedtest.net comes out the same at about 1.12Mbit.
It's on a wired connection. Occasionally the ethernet has dropped and required a router reset also, but that's another issue.
Community Veteran
Posts: 1,622
Thanks: 24
Registered: ‎29-06-2010

Re: Speed suddenly dropped from 12Mbit to 1Mbit

Your upstream is capped, which can be uncapped on request. What's your Current Line Speed?
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Speed suddenly dropped from 12Mbit to 1Mbit

Hi there,
Your profile had dipped and has not yet picked itself back up to your new speed, I've manually done this so you should now be back to your normal speed.
We can also uncap your upload if you like?
mikewhitehead50
Dabbler
Posts: 11
Registered: ‎18-11-2013

Re: Speed suddenly dropped from 12Mbit to 1Mbit

Yes please, can you uncap that.
Speed now back up to 12Mbit, thanks. Can you explain why the profile had dipped?
dick:quote
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Speed suddenly dropped from 12Mbit to 1Mbit

I've placed the order to uncap your upload, this will complete tomorrow.
Not sure why it dipped to be honest, can't actually see any events where you synced at a low speed.
I wouldn't worry about it unless it was to happen again..