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Speed suddenly dropped from 12Mbit to 1Mbit
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- Re: Speed suddenly dropped from 12Mbit to 1Mbit
Speed suddenly dropped from 12Mbit to 1Mbit
18-11-2013 11:47 AM
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On about Friday last week my speed suddenly dropped from a very stable 12Mb to what is now about 1Mb.
From BT Wholesale test:
Download speedachieved during the test was - 1.12 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 14.53 Mbps
Upload speed achieved during the test was - 0.36Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
The router also seems to be connected at a faster rate:
Bandwidth (Up/Down) [kbps/kbps]: 443 / 16,647
It's as if there's a cap on the speed. Any ideas?
From BT Wholesale test:
Download speedachieved during the test was - 1.12 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 14.53 Mbps
Upload speed achieved during the test was - 0.36Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
The router also seems to be connected at a faster rate:
Bandwidth (Up/Down) [kbps/kbps]: 443 / 16,647
It's as if there's a cap on the speed. Any ideas?
Message 1 of 7
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Re: Speed suddenly dropped from 12Mbit to 1Mbit
18-11-2013 12:03 PM
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Are you running the speed test via wired or wireless?
Can you run this test too http://www.speedtest.net/ to compare?
Can you run this test too http://www.speedtest.net/ to compare?
Message 2 of 7
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Re: Speed suddenly dropped from 12Mbit to 1Mbit
18-11-2013 1:03 PM
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Speedtest.net comes out the same at about 1.12Mbit.
It's on a wired connection. Occasionally the ethernet has dropped and required a router reset also, but that's another issue.
It's on a wired connection. Occasionally the ethernet has dropped and required a router reset also, but that's another issue.
Message 3 of 7
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Re: Speed suddenly dropped from 12Mbit to 1Mbit
18-11-2013 2:39 PM
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Your upstream is capped, which can be uncapped on request. What's your Current Line Speed?
Message 4 of 7
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Re: Speed suddenly dropped from 12Mbit to 1Mbit
18-11-2013 4:58 PM
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Hi there,
Your profile had dipped and has not yet picked itself back up to your new speed, I've manually done this so you should now be back to your normal speed.
We can also uncap your upload if you like?
Your profile had dipped and has not yet picked itself back up to your new speed, I've manually done this so you should now be back to your normal speed.
We can also uncap your upload if you like?
Message 5 of 7
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Re: Speed suddenly dropped from 12Mbit to 1Mbit
19-11-2013 9:00 AM
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Yes please, can you uncap that.
Speed now back up to 12Mbit, thanks. Can you explain why the profile had dipped?
dick:quote
Speed now back up to 12Mbit, thanks. Can you explain why the profile had dipped?
dick:quote
Message 6 of 7
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Re: Speed suddenly dropped from 12Mbit to 1Mbit
19-11-2013 2:36 PM
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I've placed the order to uncap your upload, this will complete tomorrow.
Not sure why it dipped to be honest, can't actually see any events where you synced at a low speed.
I wouldn't worry about it unless it was to happen again..
Not sure why it dipped to be honest, can't actually see any events where you synced at a low speed.
I wouldn't worry about it unless it was to happen again..
Message 7 of 7
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- Re: Speed suddenly dropped from 12Mbit to 1Mbit