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Speed slowing down help please

MwEmpire
Grafter
Posts: 68
Registered: 17-04-2013

Speed slowing down help please

Hi just joined Plusnet from BeUnlimited and all started good, all setup ok and first impressions were very good, however my speed has decreased over the last week or so.
These are some stats from Speedtest.net and using Chrome which seemed to give better results, i have done test through Bt Performance Test and are similar.
4/16/2013 11:37 PM                    47.35 Mb/s 14.18 Mb/s 18 ms Maidenhead ~ 50 mi Image
4/16/2013 11:37 PM GMT 55.77 Mb/s 14.12 Mb/s 19 ms Maidenhead ~ 50 mi Image
4/16/2013 11:36 PM GMT 56.11 Mb/s 14.02 Mb/s 19 ms Maidenhead ~ 50 mi Image
4/16/2013 11:31 PM GMT 54.56 Mb/s 14.08 Mb/s 20 ms Maidenhead ~ 50 mi Image
4/16/2013 7:08 PM GMT 61.69 Mb/s 14.10 Mb/s 19 ms Maidenhead ~ 50 mi Image
4/14/2013 2:11 PM GMT 71.33 Mb/s 17.47 Mb/s 7 ms Maidenhead ~ 50 mi Image
4/9/2013 8:37 PM GMT 69.64 Mb/s 17.44 Mb/s 5 ms Maidenhead ~ 50 mi Image
4/8/2013 9:48 PM GMT 71.94 Mb/s 17.09 Mb/s 7 ms Maidenhead ~ 50 mi Image
4/8/2013 10:53 AM GMT 73.59 Mb/s 5.07 Mb/s 20 ms Maidenhead ~ 50 mi Image
4/8/2013 10:24 AM GMT 72.58 Mb/s 17.37 Mb/s 5 ms Maidenhead ~ 50 mi Image
4/8/2013 12:13 AM GMT 72.51 Mb/s 16.79 Mb/s 6 ms Maidenhead ~ 50 mi Image
4/6/2013 10:48 PM GMT        72.30 Mb/s 17.62 Mb/s 5 ms Maidenhead ~ 50 mi Image
4/5/2013 6:15 PM GMT 72.73 Mb/s 17.52 Mb/s 5 ms Maidenhead ~ 50 mi Image
4/4/2013 10:19 PM GMT       73.51 Mb/s 17.60 Mb/s 5 ms Maidenhead ~ 50 mi Image
4/4/2013 10:18 PM GMT 59.60 Mb/s 17.64 Mb/s 7 ms Maidenhead ~ 50 mi Image
4/4/2013 7:35 PM GMT 72.29 Mb/s 17.51 Mb/s 5 ms Maidenhead ~ 50 mi Image
4/4/2013 7:34 PM GMT 73.15 Mb/s 17.57 Mb/s 6 ms Maidenhead ~ 50 mi Image
4/4/2013 7:14 PM GMT 74.95 Mb/s 17.55 Mb/s 7 ms Maidenhead ~ 50 mi Image
4/4/2013 7:04 PM GMT        73.30 Mb/s 17.50 Mb/s 6 ms Maidenhead ~ 50 mi Image
4/4/2013 6:51 PM GMT 73.76 Mb/s 17.64 Mb/s 7 ms Maidenhead ~ 50 mi Image
4/3/2013 1:51 PM GMT 72.19 Mb/s 17.45 Mb/s 6 ms Maidenhead ~ 50 mi Image
4/3/2013 1:44 PM GMT 73.07 Mb/s 17.59 Mb/s 6 ms Maidenhead ~ 50 mi Imag3
4/3/2013 1:29 PM GMT 73.65 Mb/s 17.52 Mb/s 6 ms Maidenhead ~ 50 mi[/left]
My expected speed given by Plusnet were Estimated line speed:
   60Mb (Accurate to within +/- 1Mbit) - Checked on 2013-03-04 08:58:48
Current line speed:
   78 Mb
I have done some disconnects from the modem setup page and nothing improved on various gateways..
Any ideas would be appreciated.
15 REPLIES
kirk
Grafter
Posts: 34
Registered: 16-03-2012

Re: Speed slowing down help please

When you are doing the speed test are they wired or via wireless?
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Speed slowing down help please

Hi there,
I've checked over your line and your sync speeds haven't changed from the 70Mb/s mark, as mentioned above, are you connecting wired or wireless?
MwEmpire
Grafter
Posts: 68
Registered: 17-04-2013

Re: Speed slowing down help please

Hi thanks for the reply, its on a wired connection, my wireless has gone up and down as well but i put that down to the router.
kirk
Grafter
Posts: 34
Registered: 16-03-2012

Re: Speed slowing down help please

If you think it is the router, then I would try the following:
When speeds are low, plug your computer/laptop into the BT openreach modem, bypassing the router and follow the steps below (see link below)
http://community.plus.net/library/broadband/fibre-help-how-to-set-up-a-pppoe-dialler-in-vistawindows...
MwEmpire
Grafter
Posts: 68
Registered: 17-04-2013

Re: Speed slowing down help please


Pc plugged straight into Openreach Modem, fair bit better.. Still a drop from 73-74  when i first connected, cabinet is 200 meters away as well.
Whats next ?
MwEmpire
Grafter
Posts: 68
Registered: 17-04-2013

Re: Speed slowing down help please

Just done another with the Openreach..

The Plusnet supplied moden reminds me of the first Freeview box i got many years ago, which ended up being flung from an upstairs window to the end of my garden..
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Speed slowing down help please

I've ordered you a replacement router to try, this will be with you early next week.
I'd like to get your router back for testing to see what is causing this, if this is OK would it be possible for you to let me know when you've received the new one and I'll arrange collection?
MwEmpire
Grafter
Posts: 68
Registered: 17-04-2013

Re: Speed slowing down help please

Thanks for the speedy solution, Modem came this morning, thanks.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Speed slowing down help please

Is there any improvement for you?
Would it be possible to arrange collection of your router?  If so, what's the best day to arrange collection?

MwEmpire
Grafter
Posts: 68
Registered: 17-04-2013

Re: Speed slowing down help please

Only just changed the router, i'll keep you posted. Do you just need the old router, what about the leads etc ?
MwEmpire
Grafter
Posts: 68
Registered: 17-04-2013

Re: Speed slowing down help please


Test on the New Router, all seems good. What do you need for the return Router (wires etc ?) let me know i'm off work today.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Speed slowing down help please

Great to see the new router seems to have done the trick for you. are you available any other days this week if I was to arrange a courier collection?
MwEmpire
Grafter
Posts: 68
Registered: 17-04-2013

Re: Speed slowing down help please

Any day this week will be fine, do you just need the Router ?
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Speed slowing down help please

The router and power supply if possible please...... I've booked this in for collection tomorrow(2nd). Is that OK for you?