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Speed slower than expected

dantro
Dabbler
Posts: 22
Registered: 14-09-2014

Speed slower than expected

I know I'm new and have only just had fibre installed but reading the info it says a slight variation in speeds over the first 10 days; the trouble is i'm getting the same speeds as I was on normal broadband, this surely can't be right? When signing up it was estimated to be around 14Mbps yet i'm only seeing 5. Can someone confirm this is correct and it will go up or have I wasted my money by signng up to a service that is no better than the previous cheaper package?
Tanks for any assitance.  Smiley
37 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Speed slower than expected

Hi dantro,
I've just updated your Speed Profile, can you please restart your router (not Openreach Modem) and see if there's an improvement at all?
Chris Pettitt
Cloud Environments Engineer
dantro
Dabbler
Posts: 22
Registered: 14-09-2014

Re: Speed slower than expected

Hi Chris, no none at all
dantro
Dabbler
Posts: 22
Registered: 14-09-2014

Re: Speed slower than expected

I take then I am supposed to be seeing faster speeds then?
dantro
Dabbler
Posts: 22
Registered: 14-09-2014

Re: Speed slower than expected

This is what i'm getting on the plusnet member centre about connection
Postcode:
Phone exchange:
PAIGNTON
Estimated line speed:
14Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2014-08-23 15:00:03
Current line speed:
15 Mb
This is what i'm getting
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Speed slower than expected

are the speed tests wired or wireless
Can you run the BT speedtest http://speedtest.btwholesale.com/
If further diagnostics work can you report that as well
dantro
Dabbler
Posts: 22
Registered: 14-09-2014

Re: Speed slower than expected

Wired, this is the BTW
1. Best Effort Test:  -provides background information.
Download Speed
3.66 Mbps

0 Mbps 4.85 Mbps
Max Achievable Speed
Download speedachieved during the test was - 3.66 Mbps
For your connection, the acceptable range of speedsis 3.39 Mbps-4.85 Mbps .
Additional Information:
IP Profile for your line is - 4.85 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
0.18 Mbps

0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.18Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Speed slower than expected

Basically you need to raise a fault at https://faults.plus.net as something is seriously wrong
As a side issue - if you dial 17070 option 2 is the line quiet
If it isn't and there is serious crackling etc, then I would start by raising a phone fault here https://www.plus.net/wizard/?p=wizard&page=22965&wizard_id=38
dantro
Dabbler
Posts: 22
Registered: 14-09-2014

Re: Speed slower than expected

Phone line is clear, thanks for your help I have raised a fault now. Nothing but problems so far in and very dissapointed
Superuser
Superuser
Posts: 11,066
Thanks: 2,422
Fixes: 21
Registered: 22-08-2007

Re: Speed slower than expected

Quote from: dantro
IP Profile for your line is - 4.85 Mbps

To be fair, you have one problem only - BTOR / BT Wholesale systems are not working at / reporting the correct FTTC speeds.  This could be a fault with your local copper (or aluminium) pair or the BT management systems.
It would have been interesting to have seen your ADSL stats prior to migrating to FTTC - I do wonder if they were impaired by a marginal d-side circuit, which is similarly impacting your FTTC service.
dantro
Dabbler
Posts: 22
Registered: 14-09-2014

Re: Speed slower than expected

Hi Townman, what does that mean in laymans terms?  Huh
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Speed slower than expected

@townman
Look at the upload speed test result which is horrible even for ADSL
That is nothing to do with BT Openreach systems
dantro
Dabbler
Posts: 22
Registered: 14-09-2014

Re: Speed slower than expected

Just as a slightly amusing side note, the pic below is from my mobile phones connection.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Speed slower than expected

I adjusted your speed profile just above your line estimates, purely because our suppliers systems are down over the weekend for maintenance so I wasn't able to see what speeds you're connecting at.
You've either got a line fault or FTTC isn't showing too much of an improvement. FTTC wasn't intended for the longer lines. Our Faults Team will be back in touch anyhow.
Results from mobile phones/tablets aren't accurate unfortunately.
Chris Pettitt
Cloud Environments Engineer
dantro
Dabbler
Posts: 22
Registered: 14-09-2014

Re: Speed slower than expected

what is classed as a longer line Chris as the cabinet is at the end of my road whch is about 100m long? Thanks for the assistance and the mobile connection is only meant for amusment I don't take it too seriously  Wink