Speed slower than expected
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Speed slower than expected
14-09-2014 1:43 AM
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Tanks for any assitance.
Re: Speed slower than expected
14-09-2014 2:06 AM
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I've just updated your Speed Profile, can you please restart your router (not Openreach Modem) and see if there's an improvement at all?
Re: Speed slower than expected
14-09-2014 2:30 AM
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Re: Speed slower than expected
14-09-2014 9:49 AM
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Re: Speed slower than expected
14-09-2014 10:18 AM
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Postcode:
Phone exchange:
PAIGNTON
Estimated line speed:
14Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2014-08-23 15:00:03
Current line speed:
15 Mb
This is what i'm getting
Re: Speed slower than expected
14-09-2014 10:23 AM
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Can you run the BT speedtest http://speedtest.btwholesale.com/
If further diagnostics work can you report that as well
Re: Speed slower than expected
14-09-2014 10:25 AM
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1. Best Effort Test: -provides background information.
Download Speed
3.66 Mbps
0 Mbps 4.85 Mbps
Max Achievable Speed
Download speedachieved during the test was - 3.66 Mbps
For your connection, the acceptable range of speedsis 3.39 Mbps-4.85 Mbps .
Additional Information:
IP Profile for your line is - 4.85 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.18 Mbps
0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.18Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance
Re: Speed slower than expected
14-09-2014 10:30 AM
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As a side issue - if you dial 17070 option 2 is the line quiet
If it isn't and there is serious crackling etc, then I would start by raising a phone fault here https://www.plus.net/wizard/?p=wizard&page=22965&wizard_id=38
Re: Speed slower than expected
14-09-2014 10:53 AM
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Re: Speed slower than expected
14-09-2014 11:51 AM
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Quote from: dantro IP Profile for your line is - 4.85 Mbps
To be fair, you have one problem only - BTOR / BT Wholesale systems are not working at / reporting the correct FTTC speeds. This could be a fault with your local copper (or aluminium) pair or the BT management systems.
It would have been interesting to have seen your ADSL stats prior to migrating to FTTC - I do wonder if they were impaired by a marginal d-side circuit, which is similarly impacting your FTTC service.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Speed slower than expected
14-09-2014 11:55 AM
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Re: Speed slower than expected
14-09-2014 12:00 PM
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Look at the upload speed test result which is horrible even for ADSL
That is nothing to do with BT Openreach systems
Re: Speed slower than expected
14-09-2014 12:06 PM
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Re: Speed slower than expected
14-09-2014 12:08 PM
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You've either got a line fault or FTTC isn't showing too much of an improvement. FTTC wasn't intended for the longer lines. Our Faults Team will be back in touch anyhow.
Results from mobile phones/tablets aren't accurate unfortunately.
Re: Speed slower than expected
14-09-2014 12:12 PM
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