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Speed slowdown

marinetrimming
Newbie
Posts: 5
Registered: 11-09-2008

Speed slowdown

last day or so I have noticed a slowdown on my broadband speed. Just done some speed tests,
tests were performed with the Netgear router plugged into the master socket, no extension cables.
Everything was fine a few days ago. I believe I am on 21cn as doing some speedtests last week, I was getting around 9-10 mbs.
tried to raise a ticket but all I got was "This fault checker is for ADSL products only. Please use the Help Assistant to report a problem with your account."
Hope you can help.
The Performance Tester is now testing Broadband connection. Your configured download throughput speed for this service is 135 k
Download speed  achieved during the test was - 63 Kbps
For your connection, the acceptable range of speeds  is 50-135 Kbps.
Additional Information:
Assured Rate IP profile on your line is - 135 Kbps
4 REPLIES
MrN
Grafter
Posts: 92
Registered: 27-05-2010

Re: Speed slowdown

Your router stats will indicate your ADSL connection and the general rule appears to be test the connection with the offical BT speed tester for accurate results [www.speedtester.bt.com] then post the results for both
marinetrimming
Newbie
Posts: 5
Registered: 11-09-2008

Re: Speed slowdown

BT Speedtest results in first post.
Router stats:
 
ADSL Link Downstream Upstream
Connection Speed 283 kbps 440 kbps
Line Attenuation 35.5 db 16.3 db
Noise Margin 25.3 db 29.0 db

Community Veteran
Posts: 26,657
Thanks: 884
Fixes: 10
Registered: 10-04-2007

Re: Speed slowdown

Is there any noise on the line when you use your phone?
Have you got any other extensions (used or unused) - if so can you try using the test socket inside the master socket.
Can you reboot your router and then post the router stats.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
marinetrimming
Newbie
Posts: 5
Registered: 11-09-2008

Re: Speed slowdown

Did a quiet line test, no noticable noise.
There are other extensions, but have unplugged them and plugged directly into the test socket.

BT speedtest results:
Your configured download throughput speed for this service is 135 k
Download speedachieved during the test was - 51 Kbps
For your connection, the acceptable range of speedsis 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :283 Kbps(DOWN-STREAM), 444 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 15.69:33.33:50.98 (SBE:NBETongueBE)

Router stats after reboot:
ADSL Link Downstream Upstream
Connection Speed 283 kbps 444 kbps
Line Attenuation 35.0 db 16.3 db
Noise Margin 25.7 db 28.4 db