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Speed restrictions on broadband premier even though nowhere near limit?

ahmahmahm
Dabbler
Posts: 18
Registered: 30-12-2008

Speed restrictions on broadband premier even though nowhere near limit?

I'm still on the Premier product (I like my free usage from 12am to 4pm!) with a 20GB monthly peak-time limit.
Can anyone point me at a description of exactly how PN limit my speeds when I hit the 13GB usage point, and get the mail saying 'Light restrictions will now apply to your connection speeds'?  Yes, after only 65% of my 20GB limit, the speeds have dropped like a stone, for everything, and I can't find anything that describes whether what I am seeing is normal for the Premier product.  The BT speedtester is now telling me I'm getting 59kbps.  That's like a modem, man!
Your DSL connection rate: 3328 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
    IP profile for your line is - 2500 kbps
    Actual IP throughput achieved during the test was - 59 kbps
Why say the limit is 20GB peak usage, when I only need to use 13GB before the connection becomes almost useless?  It's not on really.
tia, Andy
4 REPLIES
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Re: Speed restrictions on broadband premier even though nowhere near limit?

That is just how the legacy product is and always has been managed.
Details here: http://usergroup.plus.net/sup_calc.php and http://www.plus.net/support/broadband/products/archive/bb_premier1.shtml
Community Veteran
Posts: 6,111
Thanks: 1
Registered: 05-04-2007

Re: Speed restrictions on broadband premier even though nowhere near limit?

Err no, the OP shouldn't be seeing 59Kbps on a BT speedtest! Something's definitely wrong there.
Community Veteran
Posts: 3,291
Thanks: 2
Registered: 10-08-2007

Re: Speed restrictions on broadband premier even though nowhere near limit?

Quote from: Peter
That is just how the legacy product is and always has been managed.

59kbps at 13GB is not right
It should be Level 1  13 - 17GB  Up to 2Mbps
[Edit] Oops Thomas beat me to it
ahmahmahm
Dabbler
Posts: 18
Registered: 30-12-2008

Re: Speed restrictions on broadband premier even though nowhere near limit?

Thanks for the replies.  Those links are very useful - any idea how they could be made more obvious?  I'd suggest that the 'official' one - http://www.plus.net/support/broadband/products/archive/bb_premier1.shtml - be linked to from the VMBU page.
It seems fine again today (during my free usage period obviously):
Test1 comprises of Best Effort Test:  -provides background information.
    Your DSL connection rate: 3328 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
    IP profile for your line is - 2500 kbps
    Actual IP throughput achieved during the test was - 2258 kbps
and I saw 275KB/s when downloading from the thinkbroadband download speed test page.
Family have stopped complaining about web browsing speeds.  :-)  I'll try this again tonight.
Andy