Speed reduced following faults
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Speed reduced following faults
Speed reduced following faults
03-06-2014 12:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Unfortunately last week BT repaired the broken line. They also somehow found the capacity to replace our next door neighbour's DACS box with a "spare" line.
The result here is that we are now connecting at 1984 instead of in excess of 2200. So we have dropped from 2000 to 1500.
Have they stolen some of our capacity? Or might there be a new fault connected with the repair?
Information requested is attached.
jim:green phone number removed from image mod:end
Re: Speed reduced following faults
03-06-2014 1:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've taken a look at your line and can see that you're currently connected at 1984K which is pretty good given your line length. ADSL is rate adaptive so there's never any guarantee with regards to the speeds that you receive. I can't imagine that your neighbour having DACS removed will have contributed too much to your speeds.
I could reset your line which may push your speeds back up to around 2200, however, if the line is comfortable at the speeds it's at now, they will probably drop back down if I were to do a line reset.
Re: Speed reduced following faults
03-06-2014 2:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If there is no downside, perhaps you could try a reset for me.
We were fairly stable at 2k for a year or more so it's a big sudden drop (and we've missed 1750 on the way down!)
Re: Speed reduced following faults
03-06-2014 2:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Speed reduced following faults
03-06-2014 3:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'll see in the morning how much it drops and let you know.
Re: Speed reduced following faults
03-06-2014 5:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Speed reduced following faults
03-06-2014 6:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Speed reduced following faults
03-06-2014 6:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Didn't notice it....
Re: Speed reduced following faults
05-06-2014 3:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
thanks for your help. It's been stable at 2304k for a day and a half now, so I'm getting a 2M line speed again.
Fingers crossed....
Re: Speed reduced following faults
06-06-2014 10:10 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Speed reduced following faults