Speed reduced again as per every 3 months.

[#1]

Hi again,
Had problems 3 months ago, (and 3 months before that), which was solved by a reset of the line and an update on my profile. Returned to speeds 10MB+ which was great and seems to hold around there for 2-3months.
However due to lots of drop outs the line speed has reduced again. Currently around 3MB but I want to get ahead of this whilst I can still send messages as last time it decreased until it was at 0.05MB and was unusable to even contact you.
Help please.

[#2]

Hi,
Do you have any ideas what is causing the line to drop out at all? Had any power cuts for example?
I can reset the line, however, I'd like to find the root cause of the problem before getting things back to normal for you.

[#3]

Hi Chris,
I'm really not sure that we will ever find the problem. I have had the engineer out who tested the line....all fine there.
I now plug directly into the router with ethernet cable although the wireless signal was always 100% but at least that has been ruled out.
Unless you guys want to send a new router and try that.
That only leaves a problem somewhere else/at the exchange.
As I say a reset seems to send me back up the pecking order and I get 10mbps for a few months until it slow sends me back down again over a week period. Last time you reset was November.
There should be a record of previous faults raised and I had a long thread on here with you guys on both previous occasions as well.
P

[#4]

Hi Chris,
Have you reset cos I just jumped back upto just short of 12mbps after a week below 3mbps!

[#5]

Hi,
I've just reset the line for you and I've also updated the speed profile set on our systems.
I've placed an order some a change to your profile on our suppliers systems. Given the circumstances, I've removed the ability for DLM to place banding on your line. So, if in, 3 months time your connection starts to drop again, your speeds won't take a hit.

[#6]

You caught me mid post - I have

[#7]

Hey that is great. Lets see how it gets on for a bit.
I've got router statslite running so will keep a close eye on speed and effect on that from drop outs.
Thanks!