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Speed query

jackson
Newbie
Posts: 6
Registered: 11-10-2007

Speed query

I have just ran a speedtest on my line:


Is there any way to get faster speeds on my line Huh
Because According to BT Wholesale, my line should be able to support a 8Mbps or greater ADSL connection via ADSL Max.
Thanks !
9 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Speed query

Hi Jackson,
It looks like you're on a fixed 2Mbps product.  Would you mind raising a ticket requesting an upgrade to Max?  I can then pick it up for you in the morning and we should have you seeing faster speeds within 24 hours!
jackson
Newbie
Posts: 6
Registered: 11-10-2007

Re: Speed query

Will do and thanks for the quick response  Grin
Edit: Just raised a ticket, ticket no is 23073746
cheers !!
greenpoole
Newbie
Posts: 7
Registered: 13-08-2007

Re: Speed query

Having seen this post and been recently thinking about my speed I thought I would run the same test, the results:
Download 750 kb/s
Upload 372 kb/s
I'm not too sure how to see what my line is capable of like the opening poster was but surely I should be getting faster results than that?!
Any help appreciated.
Thank you!
jackson
Newbie
Posts: 6
Registered: 11-10-2007

Re: Speed query

Go to the website samknows.com, here you get all the latest information regarding your local telephone exchange.
greenpoole
Newbie
Posts: 7
Registered: 13-08-2007

Re: Speed query

Just looked on that site. My exchange is Toll Bar and the BT Wholesale information says ADSL Max is available.
Any other information I should take note of from there?
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Speed query

You are already on max - what are your synch speeds and noise margin
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Speed query

Running a BT Speedtest is also a good idea.
greenpoole
Newbie
Posts: 7
Registered: 13-08-2007

Re: Speed query

Statistics Downstream Upstream 
Line Rate 2368 Kbps 448 Kbps 
Noise Margin 10.4 dB 15.0 dB 
Line Attenuation 61.0 dB 31.5 dB 
Output Power 17.6 dBm 12.0 dBm
BT Speedtest say's the following:
IP profile for your line is - 1500 kbps
DSL connection rate: 448 kbps(UP-STREAM)  2368 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 1100 kbps
Community Gaffer
Community Gaffer
Posts: 13,161
Thanks: 932
Fixes: 77
Registered: 04-04-2007

Re: Speed query

Quote from: greenpoole
Statistics Downstream Upstream 
Line Rate 2368 Kbps 448 Kbps 
Noise Margin 10.4 dB 15.0 dB 
Line Attenuation 61.0 dB 31.5 dB 
Output Power 17.6 dBm 12.0 dBm

Those stats are around the 2.0-2.5mbps mark assuming they remain pretty static.
Quote
BT Speedtest say's the following:
IP profile for your line is - 1500 kbps

This is your line profile. Taking overheads into account you would normally expect this to be around 500kbps more than your actual download speed. If your sync speed stays consistently higher than this then your IP profile should rise accordingly.
Quote
DSL connection rate: 448 kbps(UP-STREAM)  2368 kbps(DOWN-STREAM)

This is your sync speed (see above).
Quote
Actual IP throughput achieved during the test was - 1100 kbps

This was your actual throughput speed. As you can see it's 400kbps lower than the line profile.
TBH, there's not going to be an awfully large amount you can do to improve your speeds looking at your stats, and you're already on the up to 8Mbps service.
It's worth plugging your kit into the master socket and removing all the other devices from your line and checking your stats again, but if they remain unchanged then you may just have to accept that your line's not cut out for anything faster.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵