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Speed profile keeps getting reset

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aedwards123
Newbie
Posts: 1
Registered: ‎25-01-2018

Speed profile keeps getting reset

Hi,

I have FTTC broadband that syncs at about 80Mb/s, but every so often the actual data rate gets throttled back.  Usually it drops to just under 40, but it's currently slogging along at about 18.  it's only lasted a couple of weeks this time too, it's usually OK for a few months.

Is there something I can ask them to do so it doesn't keep screwing itself up?  Even better can someone at PlusNet pick it up and have a look please.

Thanks.

Alan.