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Speed - profile capped at 2mb when line sync 8.128

sebeye
Newbie
Posts: 1
Registered: 28-02-2014

Speed - profile capped at 2mb when line sync 8.128

Hi
I had my broadband was activated today and the line details are as follows
Bandwidth (Up/Down) [kbps/kbps]: 448 / 8.128
however when I do a speed test I'm only getting 2mb.
Please can someone check my profile is correct.
Thanks
2 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Speed - profile capped at 2mb when line sync 8.128

Given that there may not be any staff on here until Monday can you check two things - BT Speed test - further diagnostics and the Plusnet profile
This explains http://community.plus.net/forum/index.php/topic,96155.0.html
Basically as you are on ADSL1 20CN exchange either may be stuck
I assume that your exchange isn't 21CN enabled http://usertools.plus.net/exchanges/
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: 03-02-2014

Re: Speed - profile capped at 2mb when line sync 8.128

Hi sebeye,
I'm sorry to hear you're experiencing slow speeds.
I have checked your account and can confirm that you are on the correct connection profile. I have also checked your line and your connection profile matches the speeds your line should be getting. Are you testing your speed through a wired connection?
If your speeds are still low then I would suggest that you raise us a fault here: http://www.plus.net/support/broadband/bbfaults/
Our Faults team will then be able to investigate further and they'll update you on your account.