Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Speed profile bump required
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Speed profile bump required
Speed profile bump required
09-04-2013 11:10 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi,
Although I have been upgraded to fibre to the home, my download speed seems to be capped at around 10 meg.
Could someone please increase it for me?
Thanks in advance!
Although I have been upgraded to fibre to the home, my download speed seems to be capped at around 10 meg.
Could someone please increase it for me?
Thanks in advance!
Message 1 of 6
(971 Views)
5 REPLIES 5
Re: Speed profile bump required
09-04-2013 11:18 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Message 2 of 6
(541 Views)
Re: Speed profile bump required
09-04-2013 11:22 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks Adam.
At the moment I have two routers. One is the PPPoA-provisioned TG582n that was connected directly to my phone line (via the microfilter). That router is turned off.
However I am currently connected through the PPPoE-provisioned TG582n, via the BT Openreach modem.
Let me know if you want me to turn the PPPoA one back on.
Thanks
At the moment I have two routers. One is the PPPoA-provisioned TG582n that was connected directly to my phone line (via the microfilter). That router is turned off.
However I am currently connected through the PPPoE-provisioned TG582n, via the BT Openreach modem.
Let me know if you want me to turn the PPPoA one back on.
Thanks
Message 3 of 6
(541 Views)
Re: Speed profile bump required
09-04-2013 4:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
OK so I called in, and my package has now been changed, but I'm only getting 36MB downstream.
The BT Wholesale checker shows my FTTP line supports up to 330MB down, and the package I'm on should give me 80MB down.
Can the 36MB cap be lifted..?
Thanks!
The BT Wholesale checker shows my FTTP line supports up to 330MB down, and the package I'm on should give me 80MB down.
Can the 36MB cap be lifted..?
Thanks!
Message 4 of 6
(541 Views)
Re: Speed profile bump required
09-04-2013 5:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there,
Just checked your account and the speed was already set to 78000 so there's no caps happening at our end. What does a BT speed test (http://speedtest.btwholesale.com) show?
Just checked your account and the speed was already set to 78000 so there's no caps happening at our end. What does a BT speed test (http://speedtest.btwholesale.com) show?
Message 5 of 6
(541 Views)
Re: Speed profile bump required
09-04-2013 5:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Matt
BT Wholesale checker was coming back with 36MB, so I did a disconnect and reconnect thorugh the router web interface... it's now coming back with 76MB.
Not sure why it didn't do that before but thanks very much for investigating.
BT Wholesale checker was coming back with 36MB, so I did a disconnect and reconnect thorugh the router web interface... it's now coming back with 76MB.
Not sure why it didn't do that before but thanks very much for investigating.
Message 6 of 6
(541 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Speed profile bump required