Speed profile again.
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- Speed profile again.
Speed profile again.
15-11-2013 8:48 AM
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Had an issue a week or so ago where my profile didn't match what I was syncing at.
Had fibre installed and it's struggling to get over 1-2 mb/s, any chance someone could take a quick look at the profile please?
Cheers,
Ben,
Re: Speed profile again.
15-11-2013 10:54 AM
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Sorry, our bad! We didn't update some account details after your upgrade to fibre, this means the correct speed profile wasn't applied.
Can you test the speeds again and let us know if there's still an issue?
Adam
Re: Speed profile again.
15-11-2013 11:04 AM
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Ben.
Re: Speed profile again.
15-11-2013 11:18 AM
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Cheers,
Ben
Re: Speed profile again.
15-11-2013 12:16 PM
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Re: Speed profile again.
15-11-2013 12:28 PM
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It's still hard locked to 33mbit 😕
Results Image not loaded
1. Best Effort Test:
Download Speed : 33.02 Mbps
Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information
Whatever the profile was before gave better results..
What should/is the IP profile for the line?
Thanks,
Ben.
Re: Speed profile again.
15-11-2013 12:35 PM
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Results Image not loaded
1. Best Effort Test:
Download Speed : 72.9 Mbps
Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.
Thanks again Adam
Ben.
Re: Speed profile again.
15-11-2013 12:42 PM
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I cannot seem to get more than 2mb/s down from any location through HTTP.
Downloaded Ubuntu, 1gb test file from TBB and a 2GB test file from Hostdime.. cannot get anywhere near maxing the connection out at all.
Re: Speed profile again.
15-11-2013 3:00 PM
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That's odd - could you be able to try and replicate this issue by completing the BT Speedtester at http://speedtest.btwholesale.com including 'Further Diagnostics'?
Re: Speed profile again.
15-11-2013 6:31 PM
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Resolving download.thinkbroadband.com (download.thinkbroadband.com)... 80.249.99.148
Connecting to download.thinkbroadband.com (download.thinkbroadband.com)|80.249.99.148|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: 1073741824 (1.0G) [application/zip]
Saving to: `1GB.zip.1'
6% [==> ] 65,991,472 5.85M/s eta 3m 27s
Connecting to 109.73.162.6:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: 2147483648 (2.0G) [application/x-tgz]
Saving to: `2gbfile.tgz'
1% [> ] 33,626,370 6.46M/s eta 5m 30s
Seems to have fixed itself now.
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