Speed problems in Letterston?
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Speed problems in Letterston?
08-10-2014 4:48 PM
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Basically, my connection speed between the router and local exchange has dropped from 8Mb/s to 0.576Mb/s a few days or so ago. I've done all the usual checking of equipment my end but since talking to neighbours this seems to be a problem with a number of people across at least two ISP's (BT & Plusnet). So, based on that, I think it is more something to do with the exchange. Plusnet service status doesn't mention anything, which I find surprising considering that it seems to affect so many people.
I'm hoping a Plusnet staff member sees this and investigates, please. The BT speed test page took nearly 5 minutes to load, that's before starting the speed test! Results in images below.
TIA
Carl.
Re: Speed problems in Letterston?
08-10-2014 4:55 PM
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This is the second post I have seen recently with this problem
http://community.plus.net/forum/index.php/topic,132636.0.html
Re: Speed problems in Letterston?
09-10-2014 9:30 AM
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I'm having a look into your fault this morning, I'll be back in touch shortly
Andy
Re: Speed problems in Letterston?
09-10-2014 10:04 AM
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Re: Speed problems in Letterston?
09-10-2014 10:39 AM
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Re: Speed problems in Letterston?
09-10-2014 7:00 PM
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@Andy, thank you for your phone message. Just an update after speaking with other parents whilst collecting my child from school, this seems to be a problem affecting a lot of the village. My parents are down near the exchange and have the exact speed as me, 576/288. It does appear to be some sort of configuration/setting problem.
Another thing is there are road works going on across the road from the exchange (electrical company) but they started after the internet slow-down.
Looking forward to normal speed again 🙂
Carl.
Re: Speed problems in Letterston?
09-10-2014 7:48 PM
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My brother in law is on Sky and his is fine(according to him)
Re: Speed problems in Letterston?
09-10-2014 7:51 PM
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Re: Speed problems in Letterston?
09-10-2014 10:00 PM
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What is a bit of a co-incidence as well is I wasn't more than a few miles down the road from you on holiday last week
Re: Speed problems in Letterston?
09-10-2014 10:35 PM
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Re: Speed problems in Letterston?
09-10-2014 10:37 PM
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I hope they identify the problem and sort it out tomorrow.
Re: Speed problems in Letterston?
09-10-2014 10:47 PM
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Re: Speed problems in Letterston?
09-10-2014 11:02 PM
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Re: Speed problems in Letterston?
10-10-2014 8:39 PM
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Quote from: andyj45 same here Carl, is it everyone on Plusnet or other ISP's?
My brother in law is on Sky and his is fine(according to him)
Is he on the Letterston exchange? I know a few BT customers have also had a drastic slow down but none of them know how to access their router to see the connection speed. One ran a speed test and scored worse than mine.
Carl.
Re: Speed problems in Letterston?
10-10-2014 8:43 PM
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Quote from: Oldjim Must admit I didn't check and in fact there doesn't appear to be a Sky LLU presence in Pembrokeshire at all http://www.samknows.com/county/Pembrokeshire
You're correct, no LLU here. We have to pay more with some ISPs as a result.
Carl.
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