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Speed problems after switch to Technicolour 582N
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Re: Speed problems after switch to Technicolour 582N
14-09-2012 4:24 PM
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Thanks everyone for all your help. I've been trying the BT speedtester all day and still the same result, it seems to complete test 1 and then starts to upload the results and it is at this point it fails with the message
"The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider."
At which point for I contact my ISP and through what channel?
"The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider."
At which point for I contact my ISP and through what channel?
Message 16 of 22
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Re: Speed problems after switch to Technicolour 582N
14-09-2012 4:34 PM
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This may work http://windows.mouselike.org/be/index.asp?DoAction=BrasChecker but it does take a while for the full result to come through
Message 17 of 22
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Re: Speed problems after switch to Technicolour 582N
14-09-2012 6:41 PM
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You could try the new BTwholesale test. Once you have done the initial test, click on "Further Diagnostics", enter your phone number and click on "Run Diagnostic Test".
The new test does not use Java, and so issues people have reported with different versions of Java are avoided.
The new test does not use Java, and so issues people have reported with different versions of Java are avoided.
Message 18 of 22
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Re: Speed problems after switch to Technicolour 582N
14-09-2012 9:41 PM
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Jim, Brian thanks for the tips. The BT wholesale diagnostics site give me the same result as the java one I'm afraid.
The BE link returns "Looks like BT refused to test, possibly because a speed test or BRAS check has been run recently which prevents this tool from working. Try again in a few hours."
I''ll let it be until the morning and try again.
Alan
The BE link returns "Looks like BT refused to test, possibly because a speed test or BRAS check has been run recently which prevents this tool from working. Try again in a few hours."
I''ll let it be until the morning and try again.
Alan
Message 19 of 22
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Re: Speed problems after switch to Technicolour 582N
15-09-2012 8:11 AM
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OK guys I'm still getting the problem of the BT test not running this morning and still got slow speed - what do I do next?
Message 20 of 22
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Re: Speed problems after switch to Technicolour 582N
15-09-2012 8:39 AM
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If you have been using a wireless connection to your router I suggest you retest the speed with a wired connection. If that makes no difference then it's time to report the problem to Plusnet as a speed fault.
Message 21 of 22
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Re: Speed problems after switch to Technicolour 582N
15-09-2012 9:29 AM
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Thanks, I'm using wired connection so will report as you suggest.
Message 22 of 22
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