cancel
Showing results for 
Search instead for 
Did you mean: 

Speed problem in last 2 days.

Superted
Dabbler
Posts: 22
Registered: 23-11-2012

Speed problem in last 2 days.

I have raised a ticket and gone through the troubleshooter, here is some info for those involved. (edited for privacy)
My d/l speed has been at 126KB/s max for the past 2 days instead of 388KB/s max. I've checked everything that is connected and restarted the router twice (leaving it off for a time and restarting through router page) to no avail.
Line Details
Telephone number:
    01428 6----3
Phone exchange:
    HINDHEAD
Estimated line speed:
    5Mb (This may vary between 4.5Mb and 6.5Mb) - Checked on 2012-12-23 21:38:37
Current line speed:
    3 Mb
BT Wholesale Test
D/L Speed (Mbps) : 0.98
U/L Speed (Mbps) : 0.24
Ping Latency (ms) : 58.50

Link Information

Uptime: 0 days, 0:36:13
DSL Type: ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]: 448 / 3.776
Data Transferred (Sent/Received) [MB/MB]: 74,84 / 113,46
Output Power (Up/Down) [dBm]: 11,9 / 19,5
Line Attenuation (Up/Down) [dB]: 22,0 / 34,5
SN Margin (Up/Down) [dB]: 25,0 / 8,3
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / ALCB
Loss of Framing (Local/Remote): 0 / -
Loss of Signal (Local/Remote): 0 / -
Loss of Power (Local/Remote): 0 / -
Loss of Link (Remote): -
Error Seconds (Local/Remote): 4 / -
FEC Errors (Up/Down): 2 / 257
CRC Errors (Up/Down): 0 / 5
HEC Errors (Up/Down): - / 5 / 15
All help is appreciated.
Thanks.
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,486
Thanks: 246
Fixes: 68
Registered: 27-04-2007

Re: Speed problem in last 2 days.

Hi there,
Quote
I have raised a ticket and gone through the troubleshooter, here is some info for those involved

Feel free to post as you like but you'd be better off adding that to the actual ticket as the faults guys picking that up wouldn't be aware of this post. I've added a link to this post on there for you anyway.

Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Superted
Dabbler
Posts: 22
Registered: 23-11-2012

Re: Speed problem in last 2 days.

Oh, ok. Problem is fixed now! Thanks for that Adam
Plusnet Help Team
Plusnet Help Team
Posts: 13,486
Thanks: 246
Fixes: 68
Registered: 27-04-2007

Re: Speed problem in last 2 days.

No worries, glad to hear that got sorted quickly.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team