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Speed problem in last 2 days.
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- Re: Speed problem in last 2 days.
Speed problem in last 2 days.
07-03-2013 8:17 PM
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I have raised a ticket and gone through the troubleshooter, here is some info for those involved. (edited for privacy)
My d/l speed has been at 126KB/s max for the past 2 days instead of 388KB/s max. I've checked everything that is connected and restarted the router twice (leaving it off for a time and restarting through router page) to no avail.
Line Details
Telephone number:
01428 6----3
Phone exchange:
HINDHEAD
Estimated line speed:
5Mb (This may vary between 4.5Mb and 6.5Mb) - Checked on 2012-12-23 21:38:37
Current line speed:
3 Mb
BT Wholesale Test
D/L Speed (Mbps) : 0.98
U/L Speed (Mbps) : 0.24
Ping Latency (ms) : 58.50
Link Information
Uptime: 0 days, 0:36:13
DSL Type: ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]: 448 / 3.776
Data Transferred (Sent/Received) [MB/MB]: 74,84 / 113,46
Output Power (Up/Down) [dBm]: 11,9 / 19,5
Line Attenuation (Up/Down) [dB]: 22,0 / 34,5
SN Margin (Up/Down) [dB]: 25,0 / 8,3
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / ALCB
Loss of Framing (Local/Remote): 0 / -
Loss of Signal (Local/Remote): 0 / -
Loss of Power (Local/Remote): 0 / -
Loss of Link (Remote): -
Error Seconds (Local/Remote): 4 / -
FEC Errors (Up/Down): 2 / 257
CRC Errors (Up/Down): 0 / 5
HEC Errors (Up/Down): - / 5 / 15
All help is appreciated.
Thanks.
My d/l speed has been at 126KB/s max for the past 2 days instead of 388KB/s max. I've checked everything that is connected and restarted the router twice (leaving it off for a time and restarting through router page) to no avail.
Line Details
Telephone number:
01428 6----3
Phone exchange:
HINDHEAD
Estimated line speed:
5Mb (This may vary between 4.5Mb and 6.5Mb) - Checked on 2012-12-23 21:38:37
Current line speed:
3 Mb
BT Wholesale Test
D/L Speed (Mbps) : 0.98
U/L Speed (Mbps) : 0.24
Ping Latency (ms) : 58.50
Link Information
Uptime: 0 days, 0:36:13
DSL Type: ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]: 448 / 3.776
Data Transferred (Sent/Received) [MB/MB]: 74,84 / 113,46
Output Power (Up/Down) [dBm]: 11,9 / 19,5
Line Attenuation (Up/Down) [dB]: 22,0 / 34,5
SN Margin (Up/Down) [dB]: 25,0 / 8,3
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / ALCB
Loss of Framing (Local/Remote): 0 / -
Loss of Signal (Local/Remote): 0 / -
Loss of Power (Local/Remote): 0 / -
Loss of Link (Remote): -
Error Seconds (Local/Remote): 4 / -
FEC Errors (Up/Down): 2 / 257
CRC Errors (Up/Down): 0 / 5
HEC Errors (Up/Down): - / 5 / 15
All help is appreciated.
Thanks.
Message 1 of 4
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Re: Speed problem in last 2 days.
08-03-2013 9:15 AM
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Hi there,
Feel free to post as you like but you'd be better off adding that to the actual ticket as the faults guys picking that up wouldn't be aware of this post. I've added a link to this post on there for you anyway.
Adam
Quote I have raised a ticket and gone through the troubleshooter, here is some info for those involved
Feel free to post as you like but you'd be better off adding that to the actual ticket as the faults guys picking that up wouldn't be aware of this post. I've added a link to this post on there for you anyway.
Adam
Message 2 of 4
(384 Views)
Re: Speed problem in last 2 days.
08-03-2013 9:47 AM
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Oh, ok. Problem is fixed now! Thanks for that Adam
Message 3 of 4
(384 Views)
Re: Speed problem in last 2 days.
08-03-2013 1:15 PM
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Message 4 of 4
(384 Views)
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- Re: Speed problem in last 2 days.