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Speed problem...any reason?

snapper_mart
Grafter
Posts: 175
Registered: 03-08-2007

Speed problem...any reason?

Hi folks,
My speeds have more than halved over the past few days.
I can normally get 4.5 - 5.5 Mb/s but it has now dropped to around 1.5.
Line  stats are:
SNR Margin          15      21 dB
Line Attenuation  27    15 dB
Data Rate            5760 448 kbps
Anyone help with this?
Thanks,
Martin
3 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Speed problem...any reason?

Hi Martin,
Looking at the information that we receive from BT, it looks like your connection has suffered a number of disconnections over the last few days, causing your IP Profile to drop.
I'd recommend trying to change your filters, ensure that you are connected via a filter to your master socket and try out an alternate modem or router if at all possible.
snapper_mart
Grafter
Posts: 175
Registered: 03-08-2007

Re: Speed problem...any reason?

Thanks for the reply James.
How can I reset my profile?
Martin
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Speed problem...any reason?

Hi Martin,
Have a read here: link:speed
Basically, if you maintain a period of 3 days or more with a higher (non-dropping) synchronisation speed, your profile will automatically increase after about 3 days.