Speed problem after reaching 1Gb limit
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Speed problem after reaching 1Gb limit
Speed problem after reaching 1Gb limit
09-12-2007 1:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
At the end of last month (03/12/07) I exceeded my download limit and PN restricted my speed to 128kbps for the remaining 2 days. This was reset on 04/12/07.
Since then I have still only been getting speeds around 130kbps as measured on PN's speedtest. Mybroadbandspeed shows 133kbps.
I raised a ticket and PN have checked my account profile is set correctly and the bandwidth usage figures have bee reset.
I have rebooted my router many times with no effect.
The BT speedtester will not run.
What else can I do?
Re: Speed problem after reaching 1Gb limit
09-12-2007 1:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: tich731 What else can I do?
Hope that someone from Plusnet comes along who knows what they are talking about and can make sure you are put back on to the correct service offering. There have been a number of cases exactly the same as yours over the last few days that James has sorted out.
In the meantime I suggest you bounce the ticket back to them stating categorically that you are currently on the wrong service offering in the hope that it gets read by someone that knows what they are talking about. Posting the ticket number back here might help.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Speed problem after reaching 1Gb limit
09-12-2007 1:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The ticket no is 23596997
Thanks
Re: Speed problem after reaching 1Gb limit
09-12-2007 2:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Speed problem after reaching 1Gb limit
09-12-2007 2:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I confirm that on BTspeedtester I am entering username correctly - currently the site is hanging at the phone number page, so I cannot get the other values yet - i'll keep trying.
It does seem to be an interesting coincidence that the problem occurred when PN restricted the speed!!
Re: Speed problem after reaching 1Gb limit
09-12-2007 2:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Speed problem after reaching 1Gb limit
09-12-2007 2:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Speed problem after reaching 1Gb limit
09-12-2007 3:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've had a look and you're definitely on the correct service offering for the account. Having said that if you haven't disconnected then reconnected since your usage was reset you'll still be on a restricted profile - try dropping the connection for a few minutes then reconnect and see if there's any improvement.
Please let me know if it makes no difference,
Re: Speed problem after reaching 1Gb limit
09-12-2007 4:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Following the latest reboot the results from Mybroadbandspeed are now as follows:-
Download 127kbps
Upload 96kbps
Also, I have just been able to start BTspeedtester and it indicates a problem - it asks me to change my Username to bt_test_user@plusdsl.net and blank the password. However, my router will not accept a blank in the password field, so I cannot continue with the additional test configuration.
Any advice please?
Re: Speed problem after reaching 1Gb limit
09-12-2007 6:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Speed problem after reaching 1Gb limit
09-12-2007 8:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Speed problem after reaching 1Gb limit
09-12-2007 9:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Speed problem after reaching 1Gb limit
10-12-2007 11:21 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I can see that this is due to be "dial tested" at lunchtime today. That way we'll be able to see if this is a profiling issue at our end or merely an issue on your line itself.
We'll keep you posted.
Re: Speed problem after reaching 1Gb limit
11-12-2007 7:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
"I have now amended your profile in our traffic management system to reflect your account type."
Speeds now measured at 2305 kbps.
So, this confirms, does it not, that the problem has always been with PN?
Re: Speed problem after reaching 1Gb limit
11-12-2007 7:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Speed problem after reaching 1Gb limit