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Speed problem - Plusnet to action?

clv101
Dabbler
Posts: 11
Registered: 27-04-2008

Speed problem - Plusnet to action?

I moved house last week, had the phone line switched on last week and the DSL came on on Friday.  This is the result from: http://speedtester.bt.com/
Quote
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 7150 kbps
DSL connection rate: 448 kbps(UP-STREAM) 8128 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 1828 kbps

The router reports:
Quote
ADSL Link Downstream Upstream
Connection Speed 8128 kbps 448 kbps
Line Attenuation 4 db 2.5 db
Noise Margin 12 db 20 db

However the Plusnet Member Centre says this:
Quote
Your High-speed Broadband Service
Your current broadband speed is 2000 Kbps

Seems my line is good but Plusnet haven't updated my profile yet?  How do I get this fixed?
1 REPLY
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Speed problem - Plusnet to action?

Hi there,
Yeah, the profile just hadn't updated, which I've done manually for you.
You'll probably need to reboot your router to see the improvement in speed.