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Speed problem - Plusnet to action?
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Speed problem - Plusnet to action?
27-04-2008 2:31 PM
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I moved house last week, had the phone line switched on last week and the DSL came on on Friday. This is the result from: http://speedtester.bt.com/
The router reports:
However the Plusnet Member Centre says this:
Seems my line is good but Plusnet haven't updated my profile yet? How do I get this fixed?
Quote Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 7150 kbps
DSL connection rate: 448 kbps(UP-STREAM) 8128 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 1828 kbps
The router reports:
Quote ADSL Link Downstream Upstream
Connection Speed 8128 kbps 448 kbps
Line Attenuation 4 db 2.5 db
Noise Margin 12 db 20 db
However the Plusnet Member Centre says this:
Quote Your High-speed Broadband Service
Your current broadband speed is 2000 Kbps
Seems my line is good but Plusnet haven't updated my profile yet? How do I get this fixed?
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Re: Speed problem - Plusnet to action?
27-04-2008 6:22 PM
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Hi there,
Yeah, the profile just hadn't updated, which I've done manually for you.
You'll probably need to reboot your router to see the improvement in speed.
Yeah, the profile just hadn't updated, which I've done manually for you.
You'll probably need to reboot your router to see the improvement in speed.
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