Speed plummeted overnight: 21CN/IPSC work?
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- Re: Speed plummeted overnight: 21CN/IPSC work?
Speed plummeted overnight: 21CN/IPSC work?
04-02-2011 10:27 AM
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There's an announcement on the service status [here http://portal.plus.net/supportpages.html?a=2 ] about changes made last night. Looking at a traceroute from my machine I see that traffic is being routed though one of the gateways mentioned [ptn-ag02].
Any idea what's going on, do I need to raise a fault or is this work in progress?
Re: Speed plummeted overnight: 21CN/IPSC work?
04-02-2011 10:29 AM
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If download try a disconnect/reconnect using the router interface
Re: Speed plummeted overnight: 21CN/IPSC work?
04-02-2011 10:33 AM
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Already tried a disconnect/reconnect: no change.
Re: Speed plummeted overnight: 21CN/IPSC work?
04-02-2011 10:44 AM
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Ip profile is 4000. I am on payg with no restrictions . Any one know what is going on ?
Mike (edgeways)
Re: Speed plummeted overnight: 21CN/IPSC work?
04-02-2011 10:51 AM
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How do you tell what IP profile you're on?
Re: Speed plummeted overnight: 21CN/IPSC work?
04-02-2011 10:53 AM
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Re: Speed plummeted overnight: 21CN/IPSC work?
04-02-2011 11:02 AM
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Download speed suddenly dropped to around 0.3 MB on night of 2/3 Feb.
BT speed test reports 7058 Kbps download speed achieved.
Re: Speed plummeted overnight: 21CN/IPSC work?
04-02-2011 11:12 AM
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Download speedachieved during the test was - 1853 Kbps
For your connection, the acceptable range of speedsis 800-2000 Kbps.
IP Profile for your line is - 2000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 15.04:25.34:59.62 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
--- ALso ---
Note: An Upstream test was not conducted on this line due to a technical issue. If your concern is related to upstream performance then please retry the performance test again in 1 hours time.
So what does that mean?
I'm guessing that it means my line is fine [1.8 Mb is what I expect, I'm along way from the exchange] and the problem is somewhere within the plusnet network?
Re: Speed plummeted overnight: 21CN/IPSC work?
04-02-2011 1:17 PM
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Router stats and ip profile still fine.
Is this just affectimg freeonline .net accounts which were put on the new pipes last night ?
edgeways.
Re: Speed plummeted overnight: 21CN/IPSC work?
04-02-2011 1:50 PM
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Bt speedtester shows normal download speeds and line parameters,but, simultaneous plusnet speed tests show extremely low speeds (around 500k)
and very slow internet access confirms this .
Can anyone from Plusnet shed any light on this ?
I have tried disconnect and reconnect with no change.
For info here is the latest BT test.
Download speedachieved during the test was - 3436 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :4832 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 4000 Kbps
Any suggestions greatly appreciated
Mike (edgeways)
Re: Speed plummeted overnight: 21CN/IPSC work?
04-02-2011 2:58 PM
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Router ADSL status 04/02/11 13:55
DMT Status - No Defect
Operational - Mode ADSL2+
Upstream - 443
Downstrem - 7543
SNR Margin(Upstream) - 23.4
SNR Margin(Downstream) - 7.7
Line Attenuation(Upstream) - 21.4
Line Attenuation(Downstream) - 41.5
Thinkbroadband Speed Test Results
Date - 04/02/11 13:55:08
Speed Down - 213.78 Kbps ( 0.2 Mbps ) !!???
Speed Up - 371.13 Kbps ( 0.4 Mbps )
Previous Speed Test Results
Date - 02/02/11
Speed Down - 5352 Kbps
Speed Up - 373 Kbps
Re: Speed plummeted overnight: 21CN/IPSC work?
04-02-2011 3:03 PM
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Our network team are investigating the cause of these issues, I've asked one of my team to do some additional dial-testing from here so we can try to replicate the issue.
Re: Speed plummeted overnight: 21CN/IPSC work?
04-02-2011 5:55 PM
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This and similar posts make interesting reading. My speed has dropped to 200/300kbps today. I have raised a ticket with plusnet (#39541955) but both people I have spoken to did not mention any activity by plusnet as a possible cause. I was asked to download Wireshark and use that but as my download is so slow I couldn't download it.. The plusnet speedtests are all consistent at about 300 but when I ran speedtester.bt both results showed download speeds of about 5300. I am currently waiting to hear back from plusnet. So what is going on?
Re: Speed plummeted overnight: 21CN/IPSC work?
04-02-2011 5:56 PM
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Heres hoping that the problem can be fixed soon,as in my case the download speed is currently slower than the upload ( The plusnet speedchecker graph has crossed over !!)
I guess this must be the same for others experiencing this problem.. This naturally results in a lot of websites being virtually unusable.
Looking forward to a speedy resolution.
Thanks,
edgeways..
.
Re: Speed plummeted overnight: 21CN/IPSC work?
04-02-2011 7:31 PM
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Ex-Broadband Service Manager
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