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Speed not recovered
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- Re: Speed not recovered
Speed not recovered
22-07-2009 5:51 PM
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A week last Monday my speed fell off a cliff from 8Mbs to 160kbs!! Although I suspected it was BT it turned out my router was the issue. Bought a new DG834G & installed yesterday evening. Below are the results of the BT speedtest just carried out. I would have thought that after ~23 hours my IP profile would have increased. Router has been connected since last night. I know the standard reply is BT can take 48/72 hours for the line to be reprofiled but shouldn't I have seen some improvement?
Results Image not loaded
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 6880 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 135 kbps
Actual IP throughput achieved during the test was - 83 kbps
Results Image not loaded
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 6880 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 135 kbps
Actual IP throughput achieved during the test was - 83 kbps
Message 1 of 9
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Re: Speed not recovered
22-07-2009 6:05 PM
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I'm currently 6 days now waiting for my IP profile to go up. The BT one appears to have gone up but plusnet still has me on slow.
Message 2 of 9
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Re: Speed not recovered
22-07-2009 7:08 PM
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mine fell over at 04:00 when I got up profile was at 500, it had been 7150, but synch was still 8128, took nearly 4 days and then bang straight up
Message 3 of 9
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Re: Speed not recovered
22-07-2009 8:50 PM
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Quote from: jayed I'm currently 6 days now waiting for my IP profile to go up. The BT one appears to have gone up but plusnet still has me on slow.
Raise a ticket to get PN to match the BT one if has been like that for more than 12 hours.
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Message 4 of 9
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Re: Speed not recovered
23-07-2009 10:58 AM
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@Jayed
Your profile is currently set to 2000Kbps, which is the same as it is on BTs end. Sounds like it caught up.
Your profile is currently set to 2000Kbps, which is the same as it is on BTs end. Sounds like it caught up.
Message 5 of 9
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Re: Speed not recovered
23-07-2009 11:00 AM
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@VinylLover
I'm afraid that your BT Profile hasn't changed as of yet, but hopefully it should later on today.
I'm afraid that your BT Profile hasn't changed as of yet, but hopefully it should later on today.
Message 6 of 9
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Re: Speed not recovered
23-07-2009 11:36 AM
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Quote from: Jameseh @Jayed
Your profile is currently set to 2000Kbps, which is the same as it is on BTs end. Sounds like it caught up.
Yeah, it did. BT changed at about 7am yesterday morning. Plusnet changed at around 8-9pm yesterday evening.
Message 7 of 9
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Re: Speed not recovered
23-07-2009 7:27 PM
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Quote from: Jameseh @VinylLover
I'm afraid that your BT Profile hasn't changed as of yet, but hopefully it should later on today.
Hi James,
That's now 3 days & my profile has not changed
Message 8 of 9
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Re: Speed not recovered
25-07-2009 11:40 AM
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Reprofiled and not before time
BT's management of their network is archiac.
BT's management of their network is archiac.
Message 9 of 9
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