Speed not improving.

newagetraveller · ‎03-08-2012

I had a 'phone line fault (earth somewhere apparently) which was repaired Monday, 11th.
My master socket faceplate was removed and a corded phone plugged into the test socket, along with my router using a microfilter. Still the same set up using the test socket. ADSL2+
My router(TG582N) stats showed and still show View more...Uptime: 1 day, 16:04:35 Bandwidth (Up/Down) [kbps/kbps]: 888 / 5.515 but my download speed is hovering just under and just over 4 mb/s surely this should be higher? Prior to the line faults, yes it's happened twice, same fault, my download was about 4.6 mb/s for a similar router figure. My upload speed seems to have deteriorated a bit too.
Has something stuck somewhere in the system? Or might there be still something not quite right with my line?

Townman · ‎22-08-2007

Hi NAT,
Can you please post the usual stats as per the speed issues thread - link below.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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Anotherone · ‎31-08-2007

Hi newagetraveller,
that bandwidth down of 5515 - sync speed, should give you an IP Profile of 4.86 and a Current Line Speed of 4.8.
It's possible that it had been lower due to the fault but should now have updated. Has your speed improved? Try a speedtest at off peak times to be sure any congestion isn't having any effect.