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Speed near Burrowbridge Somerset

stathe
Rising Star
Posts: 594
Thanks: 10
Fixes: 1
Registered: ‎30-07-2007

Speed near Burrowbridge Somerset

Results Image not loaded

1. Best Effort Test: -provides background information.
Download  Speed
0.71 Mbps

0 Mbps 2 Mbps
Max Achievable Speed
Download speed achieved during the test was - 0.71 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :1.44 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1.25 Mbps
My speed seems stuck at .71 despite having been at 1 + for some time  I would have expected it to be nearer the profile,
Despite floods all around I have found it acceptable for some time  now that  the weather improved and water has declined My speed has gone . Or would this be because I have altered my phone line to Plusnet and unlimited ?  Thank You
18 REPLIES
Community Veteran
Posts: 1,622
Thanks: 24
Registered: ‎29-06-2010

Re: Speed near Burrowbridge Somerset

What's your Current Line Speed from the Member Centre?
https://portal.plus.net/my.html?action=data_transfer_speed
stathe
Rising Star
Posts: 594
Thanks: 10
Fixes: 1
Registered: ‎30-07-2007

Re: Speed near Burrowbridge Somerset

Telephone number:
<snip>
Phone exchange:
    BURROWBRIDGE
Estimated line speed:
    1.0Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2013-12-23 17:59:39
Current line speed:
    0.75 Mb
This is as in my recent BT test as  posted here
jim:green phone number removed mod:end
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Speed near Burrowbridge Somerset

Current line speed is stuck and needs increasing to 1.2Mbps
Community Veteran
Posts: 1,622
Thanks: 24
Registered: ‎29-06-2010

Re: Speed near Burrowbridge Somerset

The Current Line Speed does not match the BT IP Profile from the speed test.
It should catch up automatically, but if it doesn't, one of the DCT should be able to give it a nudge for you.
stathe
Rising Star
Posts: 594
Thanks: 10
Fixes: 1
Registered: ‎30-07-2007

Re: Speed near Burrowbridge Somerset

Thank You I have filled in a fault for it so will see what goes
stathe
Rising Star
Posts: 594
Thanks: 10
Fixes: 1
Registered: ‎30-07-2007

Re: Speed near Burrowbridge Somerset

D C T    Huh?Huh
Community Veteran
Posts: 1,622
Thanks: 24
Registered: ‎29-06-2010

Re: Speed near Burrowbridge Somerset

Digital Care Team - the Plusnet staff who man (and woman) these forums.  Cool
stathe
Rising Star
Posts: 594
Thanks: 10
Fixes: 1
Registered: ‎30-07-2007

Re: Speed near Burrowbridge Somerset

Well it hardly works at all now  AWFUL
stathe
Rising Star
Posts: 594
Thanks: 10
Fixes: 1
Registered: ‎30-07-2007

Re: Speed near Burrowbridge Somerset

1. Best Effort Test:
Download  Speed
0.18 Mbps
 
0 Mbps 2 Mbps
Max Achievable Speed
Download speed0.18 Mbps
For your connection, the acceptable range of speeds0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :1.54 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1.25 Mbps
Hardly working  now and have been sent some talk of wireless routers
stathe
Rising Star
Posts: 594
Thanks: 10
Fixes: 1
Registered: ‎30-07-2007

Re: Speed near Burrowbridge Somerset

Results Image not loaded

1. Best Effort Test: -provides background information.
Download  Speed
0.2 Mbps

0 Mbps 2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.2 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :1.57 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1.25 Mbps

This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.
If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.
This is similar to last week-end it barely works ,to-day but was acceptable during the week why ?Huh
SpendLessTime
Aspiring Hero
Posts: 2,813
Thanks: 824
Fixes: 81
Registered: ‎21-09-2009

Re: Speed near Burrowbridge Somerset

You need to ensure that you keep updating your support ticket as well as posting here. Just keep at Plusnet for an answer and good luck. I'm 4 months into my speed issues!
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Speed near Burrowbridge Somerset

Has your speed improved at all?
stathe
Rising Star
Posts: 594
Thanks: 10
Fixes: 1
Registered: ‎30-07-2007

Re: Speed near Burrowbridge Somerset

Yes thank you, after a 1 hour wait on Saturday night ,I have acceptable speed in as far as the i player now just about works.  I would like it a bit faster if possible
Results Image not loaded

1. Best Effort Test: -provides background information.
Download  Speed
0.96 Mbps

0 Mbps 1 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.96 Mbps
For your connection, the acceptable range of speeds is 0.2 Mbps-1 Mbps.
Additional Information:
Your DSL Connection Rate :1.38 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1 Mbps

If you wish to discuss these results please contact your Broadband Service Provider.
If you are experiencing problems with specific applications, servers or websites please contact your Broadband Service Provider for assistance.
Your test has completed please close this window to exit the performance tester.
Please visit the FAQ if you are unable to understand the test results.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Speed near Burrowbridge Somerset

We can try a SNR reset on your line that would hopefully give you a bit of a faster connection, it's worth a try if you;re happy for me to do it?