Speed much lower than estmated speed..

[#1]

Thanks Adam.. No worries... Please check PM...
Had the engineer visit. He could get into that office but not to a room where the cables and box is situated. He tried to get the keys and it was available only till 4 pm. As it was already 3 pm by then he couldnt practically get the key and sort things before 4 and return the keys.
Hmm..Life is so complicated... I wish the line came directly to the house..
I would have opted for an AM slot if given the choice..
I would be extremely grateful if the nice reps here arrange an AM slot for me so that there is enough time for the engineer with this complicated issue of keys and all.

[#2]

This is like a Hitchcock thriller. How mant bodies will he find in the locked room? Watch this space.

[#3]

Seems a bit weird that your phone line and internet access seem to be routed through (and therefore reliant upon) someone else's property!
The bodies in the locked room will probably turn out to be dead mice that have gnawed through your cable.

[#4]

@abhijack
Really sorry to hear about the issue yesterday. One of my colleagues on the faults team is already dealing with this for you. I've updated the ticket to let them know that you'd like to arrange an AM appointment.

[#5]

Many thanks Adam....
I see that you have updated my ticket.
I hope they ring me to choose a convenient slot...

[#6]

Quote

I would be extremely grateful if the nice reps here arrange an AM slot for me

I can ask them to get in touch with you, I assumed from you saying that any AM slot would be OK?

[#7]

@ Adam... AM is ideal as they can get the access for sure...
For me Wednesday and Friday AM is fine.

[#8]

@ Adam...
Member centre says booked for 13/2 i.e tomorrow..
If thats confirmed its fine for me as its a wednesday...

[#9]

Wow...
A new problem since yesterdays engineer visit..
He had done some wiring checks and all inside the master socket as well as at a connection in a manhole..

My phone is dead.. 

[#10]

Phoned PN customer care to double check tomorrows engineer appointment has been booked or not.
They said there is some problem in booking thru the automated system and hence will try to book manually.
I also mentioned about the no dial tone fault which started after the engineer fiddled with the master socket yesterday... However the broadband is working as good as before i.e around 12-14 Mbps...
The guy on the phone did some tests and felt there is fault at the exchange end.
He has raised it as a fault and ask for the engineer to look at that as well..
I hope this doesnt confuse the engineer while they continue with tracing the fault re: low broadband speed...

[#11]

Sorry to hear about the additional issue! The no dial tone issue has been logged as a phone fault rather than a broadband fault so there should be no conflicts or confusion between the two.

[#12]

@ Adam - thanks...
there is no update in member centre yet whether the manual booking has gone through..
could you please check on your system whether its definitely booked for tomorrow. AM..?

[#13]

I've just checked with Dan and he's talking to our suppliers right now about this. I'm about to leave but Dan should be in touch with you soon.

[#14]

Thanks Adam... Have a good evening..
Will wait for Dan's update...

[#15]

Thanks, glad to see Dan confirmed an appointment for this morning. I'll do my best to have a look in the afternoon and see what the outcome was.
Adam