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Speed lowered after “upgrade”

adzkyle
Newbie
Posts: 7
Registered: ‎17-09-2018

Speed lowered after “upgrade”

I recently upgraded my package to a fibre only line getting rid of the landline phone. Before that I had a connection of 80mbs and now my max speed is 69mbs. Can you check my line for a fault as this is much slower than I had previously? I have a log to show speeds I am getting.
6 REPLIES 6
adzkyle
Newbie
Posts: 7
Registered: ‎17-09-2018

Re: Speed lowered after “upgrade”

Screenshot attached

ClaudiaG23
Plusnet Help Team
Plusnet Help Team
Posts: 361
Thanks: 156
Fixes: 25
Registered: ‎02-05-2023

Re: Speed lowered after “upgrade”

Hi @adzkyle I'm sorry to hear you're having slow speeds. I've checked your account and I can see that your estimated download speed is between 64 - 72Mb. This was mentioned in the renewal contract.

If this post resolved your issue please click the 'This fixed my problem' button
 Claudia Garner
 Plusnet Help Team
MisterW
Superuser
Superuser
Posts: 15,451
Thanks: 5,963
Fixes: 423
Registered: ‎30-07-2007

Re: Speed lowered after “upgrade”

@adzkyle if your line had been performing well previously, it's likely that the DSLAM had reduced the target snr down to 3db. That would have given the increased speed. The new provision will have reset the DSLAM back to the default 6db snr thus reducing the maximum speeds. If the line continues to be errror freebie DSLAM will eventually reduce the target snr again and return to the higher speed.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

adzkyle
Newbie
Posts: 7
Registered: ‎17-09-2018

Re: Speed lowered after “upgrade”

Hi Claudia
Yes but that was my estimated speed the last time I signed up and I got 80mbs. I haven’t changed address or equipment. Simple removed a phone from my account. That should not adjust the speeds I get.
adzkyle
Newbie
Posts: 7
Registered: ‎17-09-2018

Re: Speed lowered after “upgrade”

Thanks for that @MisterW
adzkyle
Newbie
Posts: 7
Registered: ‎17-09-2018

Re: Speed lowered after “upgrade”

Do you know how long it normally takes for the speed change to happen if the line is ok? It’s baffling that there is any change at all when all I did was drop a landline. No change in provider, equipment or faceplate etc.