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Speed lower than on TalkTalk

pdc95
Dabbler
Posts: 23
Registered: 06-07-2012

Speed lower than on TalkTalk

I transfered for TalkTalk to Plusnet on 29/06/12.
On Talk Talk I always had 10.2+ download 0.860+ upload.
Using the same hardware set up I am getting 6.6 download and 0.36 upload on Plusnet.
I am using a BiPAC 7700N modem/router.
These are the stats from the modem
Mode: ADSL_2plus
Traffic Type: ATM
Status: Up
Link Power State: L0
 
  Downstream Upstream
Line Coding(Trellis): On On
SNR Margin (0.1 dB): 56 292
Attenuation (0.1 dB): 325 179
Output Power (0.1 dBm): 0 129
Attainable Rate (Kbps): 14040 1140
  Path 0  Path 1 
  Downstream Upstream Downstream Upstream
Rate (Kbps): 12307 443 0 0
 
MSGc (# of bytes in overhead channel message): 51 12 0 0
B (# of bytes in Mux Data Frame): 219 13 0 0
M (# of Mux Data Frames in FEC Data Frame): 1 1 0 0
T (Mux Data Frames over sync bytes): 2 4 0 0
R (# of check bytes in FEC Data Frame): 0 0 0 0
S (ratio of FEC over PMD Data Frame length): 0.5706 0.9911 0.0 0.0
L (# of bits in PMD Data Frame): 3084 113 0 0
D (interleaver depth): 1 1 0 0
Delay (msec): 0.14 0.24 0.0 0.0
INP (DMT symbol): 0.0 0.0 0.0 0.0
 
Super Frames: 0 0 0 0
Super Frame Errors: 140794 10 0 0
RS Words: 0 0 0 0
RS Correctable Errors: 0 0 0 0
RS Uncorrectable Errors: 0 0 0 0
 
HEC Errors: 234676 3 0 0
OCD Errors: 78 0 0 0
LCD Errors: 78 0 0 0
Total Cells: 543002671 174220963 0 0
Data Cells: 5301770 1135550 0 0
Bit Errors: 0 797 0 0
How do I get my speed back up apart from gong back to TalkTalk ?
Regards
Pete
11 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Speed lower than on TalkTalk

Two bits of information needed which will answer the question
Result from BT Speedtest (IP profile) and Current Line Speed from https://portal.plus.net/my.html?action=data_transfer_speed
davidj66
Rising Star
Posts: 604
Thanks: 29
Fixes: 1
Registered: 04-09-2008

Re: Speed lower than on TalkTalk

edit ...didn't read the original post properly  Embarrassed
Community Gaffer
Community Gaffer
Posts: 17,642
Thanks: 635
Fixes: 160
Registered: 05-04-2007

Re: Speed lower than on TalkTalk

It looks like we'd set your service to an up to 8Mb one in our system, hence not getting higher throughput (this was a manual error from an agent that I'll address). I've updated our systems now and within 10 minutes you should be able to get faster throughput speeds, although you may need to log in to the router and press disconnect and then connect.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
pdc95
Dabbler
Posts: 23
Registered: 06-07-2012

Re: Speed lower than on TalkTalk

<snip> Phone exchange:WESTON-SUPER-MAREEstimated line speed:6Mb (This may vary between 5Mb and 8Mb) - Checked on 2012-06-14 11:09:01Current line speed: 10.6 Mb
jim:green personal information removed mod:end
Community Gaffer
Community Gaffer
Posts: 17,642
Thanks: 635
Fixes: 160
Registered: 05-04-2007

Re: Speed lower than on TalkTalk

What speeds are you getting now when running a speedtest?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Speed lower than on TalkTalk

You will see that Chris has fixed the main problem.
The only other bit which needs tweaking is the Current line speed which should be 10.8Mb
pdc95
Dabbler
Posts: 23
Registered: 06-07-2012

Re: Speed lower than on TalkTalk

I am now getting 9.8 download but still only .37 upload not the ,87 I was getting.
How can this be improved ?
Pete
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Speed lower than on TalkTalk

The upload needs to be uncapped.
I am not sure why it was capped in the first place as that isn't usual
Either raise a ticket or wait for it to be picked up here
I think it takes 24 hours but I could be wrong on that
Community Gaffer
Community Gaffer
Posts: 17,642
Thanks: 635
Fixes: 160
Registered: 05-04-2007

Re: Speed lower than on TalkTalk

We'll sort the order out shortly, Jojo is on the case. They complete next working day, so Monday in this instance.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Speed lower than on TalkTalk

Hi pdc95,
Just to confirm that I've placed the order so that will complete on Monday. I've also confirmed this by ticket/email.
Jojo Smiley
pdc95
Dabbler
Posts: 23
Registered: 06-07-2012

Re: Speed lower than on TalkTalk

Many thanks All
Download 10.13 upload 0.99 now.
Smiley