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Speed lower than expected/paid for

Posts: 1
Registered: ‎23-03-2020

Speed lower than expected/paid for

Currently paying for >60Mb/s VDSL, but getting ~20-22Mb/s - website says this -



Minimum Guaranteed Speed: 63.1Mbps
Current Line Speed (Download): 22.8Mbps


Is this a measure related to coronavirus, or is my speed being artificially capped?

Extra Information, as requested in the sticky -
* I've turned the router off and on again, no change
* Tests are always run using a wired connection direct to the hub
* Router Stats/Helpdesk section information:


4. Board version:	Plusnet Hub One
5. DSL uptime:	0 days, 00:10:27
6. Data rate:	9995 / 59151
7. Maximum data rate:	14335 / 68607
8. Noise margin:	9.1 / 6.1
9. Line attenuation:	20.1 / 14.1
10. Signal attenuation:	20.3 / 14.1


* BT Wholesale Performance test reports 20.01 Down, 9.34 up

* and confirm this (21 and 20.4 respectively)

Posts: 10
Thanks: 1
Registered: ‎05-03-2019

Re: Speed lower than expected/paid for



You need to also understand the 50 to 1 contention which mean that up to 50 other customers are using your broadband. With so many people working at home I suspect the use will be high. 


When you are in the work place the links will be 1 to 1 thus you do not see contention. 


Kind regards




Posts: 204
Thanks: 13
Fixes: 11
Registered: ‎23-12-2019

Re: Speed lower than expected/paid for

Hi @c-to-the-I


Sorry to hear this. If you would like to send a message with your account username, we'd be happy to run some checks.


If you haven't already done so, I would first advise having a run through our troubleshooting steps here and getting your router connected into the test socket for the time being as shown here.


Let us know how you get on!



If this post resolved your issue please click the 'This fixed my problem' button
 Katie C
 Plusnet Help Team