Speed lower than expected/paid for
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Speed lower than expected/paid for
23-03-2020 3:37 PM - edited 23-03-2020 3:37 PM
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Currently paying for >60Mb/s VDSL, but getting ~20-22Mb/s - website says this -
Minimum Guaranteed Speed: 63.1Mbps
Current Line Speed (Download): 22.8Mbps
Is this a measure related to coronavirus, or is my speed being artificially capped?
Extra Information, as requested in the sticky -
* I've turned the router off and on again, no change
* Tests are always run using a wired connection direct to the hub
* Router Stats/Helpdesk section information:
4. Board version: Plusnet Hub One
5. DSL uptime: 0 days, 00:10:27
6. Data rate: 9995 / 59151
7. Maximum data rate: 14335 / 68607
8. Noise margin: 9.1 / 6.1
9. Line attenuation: 20.1 / 14.1
10. Signal attenuation: 20.3 / 14.1
* BT Wholesale Performance test reports 20.01 Down, 9.34 up
* fast.com and speedtest.net confirm this (21 and 20.4 respectively)
Re: Speed lower than expected/paid for
24-03-2020 10:14 AM
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Hi
You need to also understand the 50 to 1 contention which mean that up to 50 other customers are using your broadband. With so many people working at home I suspect the use will be high.
When you are in the work place the links will be 1 to 1 thus you do not see contention.
Kind regards
John
Re: Speed lower than expected/paid for
01-04-2020 9:36 AM
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Hi @c-to-the-I
Sorry to hear this. If you would like to send a message with your account username, we'd be happy to run some checks.
If you haven't already done so, I would first advise having a run through our troubleshooting steps here and getting your router connected into the test socket for the time being as shown here.
Let us know how you get on!
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