Speed lower than expected/paid for

[#1]

Currently paying for >60Mb/s VDSL, but getting ~20-22Mb/s - website says this -

Minimum Guaranteed Speed: 63.1Mbps
Current Line Speed (Download): 22.8Mbps

Is this a measure related to coronavirus, or is my speed being artificially capped?

Extra Information, as requested in the sticky -
* I've turned the router off and on again, no change
* Tests are always run using a wired connection direct to the hub
* Router Stats/Helpdesk section information:

4. Board version:	Plusnet Hub One
5. DSL uptime:	0 days, 00:10:27
6. Data rate:	9995 / 59151
7. Maximum data rate:	14335 / 68607
8. Noise margin:	9.1 / 6.1
9. Line attenuation:	20.1 / 14.1
10. Signal attenuation:	20.3 / 14.1

* BT Wholesale Performance test reports 20.01 Down, 9.34 up

* fast.com and speedtest.net confirm this (21 and 20.4 respectively)

[#2]

Hi

You need to also understand the 50 to 1 contention which mean that up to 50 other customers are using your broadband. With so many people working at home I suspect the use will be high. 

When you are in the work place the links will be 1 to 1 thus you do not see contention. 

Kind regards

John

[#3]

Hi @c-to-the-I

Sorry to hear this. If you would like to send a message with your account username, we'd be happy to run some checks.

If you haven't already done so, I would first advise having a run through our troubleshooting steps here and getting your router connected into the test socket for the time being as shown here.

Let us know how you get on!