Speed keeps dropping
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- Re: Speed keeps dropping
Speed keeps dropping
25-07-2011 6:28 PM
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It was great at first but recently we have been noticing a lot of speed dips, and its not just at peak times.
Stats from router:
DSL Connection
Link Information
Uptime: 3 days, 20:59:36
DSL Type: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 443 / 17,679
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.0 / 0.0
Line Attenuation (Up/Down) [dB]: 12.5 / 24.5
SN Margin (Up/Down) [dB]: 30.0 / 3.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 12 / 0
FEC Errors (Up/Down): NA / 0
CRC Errors (Up/Down): NA / 4,551
HEC Errors (Up/Down): 0 / 2,511
Current line speed:
Estimated line speed:
8Mb (Accurate to within +/- 1Mbit) - Checked on 2011-06-27 22:49:35
Current line speed:
15 Mb
And speed test results: Did a speedtest.net test after the bt one and got similar results which is why its in an opened tab.
The first is a recent one, the others are from previous days
Re: Speed keeps dropping
25-07-2011 8:47 PM
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I've ran some quick tests on your line and results show there appears to be a mismatch in speed profiles on our suppliers systems. This would cause your throughput speeds to be lower than what is expected. We have completed a reset on your line this evening to try to correct this. You may see a couple of drops in connection and some fluctuations to your speed over the next couple of days. Please retest your broadband speed towards the end of this week. Thanks.
Re: Speed keeps dropping
25-07-2011 10:20 PM
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Will keep an eye on it and report back later.
Just wondering why its only just become a problem as like I say for the last few weeks its been perfectly fine?
Re: Speed keeps dropping
27-07-2011 8:55 PM
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I can speculate what may have caused this problem of a mismatch on our suppliers systems. Most likely our suppliers systems have not updated properly when you changed over from ADSL1 to ADSL2+.
From the reset done on your line, it seems that your broadband throughput speeds have increased. According to the latest BT speedtest you have done, your throughput speeds have increased to 9.7mb. Please continue to monitor your speeds over the next 8 days as your line is still within its training period as fluctuations will be expected during this time.
Re: Speed keeps dropping
28-07-2011 12:30 AM
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Thanks for looking into it.
Re: Speed keeps dropping
28-07-2011 1:11 AM
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Re: Speed keeps dropping
28-07-2011 2:38 PM
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Re: Speed keeps dropping
28-07-2011 3:03 PM
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You need to uncap your upstream, and make sure anything uploading is not using all the available upstream bandwidth.
Re: Speed keeps dropping
31-07-2011 10:52 PM
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Not terrible as such but hoping it improves as we were told 15 (+/-2 roughly) and were getting around 13 before all this happened.
Still having big problems with uploading causing problems with xbox live, it will kick us out of parties and lag etc
Re: Speed keeps dropping
01-08-2011 12:39 AM
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Re: Speed keeps dropping
01-08-2011 1:17 AM
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I'm reluctant to mess with things given that until recently everything was perfect and knowing me I would probably screw something up!
Re: Speed keeps dropping
01-08-2011 7:46 AM
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Quote from: missisbeki Just an update, speed seems to be constant at 9.5 right now.
The speed you achieved in the test is still some way short of your IP Profile (which is 13000 kbps) so there is still something wrong (assuming there wasn't some other computer/xbox accessing the internet when you ran the test). I don't know if Plusnet will take another look now or will want to wait the full 8 days.
Re: Speed keeps dropping
01-08-2011 2:12 PM
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I think my original IP profile was 15500 ish which was then lowered to 15000 then lowered to 13500 and then again to 13000.
It was on the 15500 that I was achieving the 13mb ish.
Re: Speed keeps dropping
01-08-2011 5:25 PM
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It doesn't look like your connection is dropping at all (though you may have noticed differently, please let us know if that's the case) so not sure what's going on there. I'd say it'd be worth resyncing the router by logging on to its web page and disconnecting then reconnecting the broadband from there, rather than turning it off then back on again. If you do this once a day around lunchtime the profile should improve within a week or so.
Hope that helps,
Re: Speed keeps dropping
01-08-2011 5:42 PM
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Thanks
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