Speed just took a big dump
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Speed just took a big dump
11-09-2015 6:10 PM
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Re: Speed just took a big dump
11-09-2015 6:33 PM
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Re: Speed just took a big dump
12-09-2015 11:42 PM
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Re: Speed just took a big dump
13-09-2015 1:15 PM
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Is the phone line noisy? Dial 17070 option 2.
Is the router plugged into the master socket?
@CRT,
Can you please post a VR plot? TIA.
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Re: Speed just took a big dump
14-09-2015 11:50 AM
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Checks on your connection aren't showing me any issues.
It's best we figure out if the issue is related to your WiFi or not as the first step. I assume that's how you usually connect?
If so can you connect a device such as a PC using an ethernet cable and see if anything changes?
<img src="http://community.plus.net/visualradius/generated/image1442227728815.png"/>
Re: Speed just took a big dump
14-09-2015 9:34 PM
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My stats from the router indicate that the line is perfectly fine its just throughput that seem to randomly have massive drops.
[DSL Modem Stats]
US Connection Rate: 448 DS Connection Rate: 8128
DS Line Attenuation: 10 DS Margin: 12
US Line Attenuation: 5 US Margin: 28
US Payload : 3172444704 DS Payload: 3026348976
US Superframe Cnt : 15976116 DS Superframe Cnt: 15976116
US Transmit Power : 0 DS Transmit Power: 0
LOS errors: 0 SEF errors: 0
Errored Seconds: 0 Severely Err Secs: 0
Frame mode: 3 Max Frame mode: 0
Trained Path: 0 US Peak Cell Rate: 1056
Trained Mode: 3 Selected Mode: 1
ATUC Vendor Code: 54535443 ATUC Revision: 3
Hybrid Selected: 3 Trellis: 1
Showtime Count: 2 DS Max Attainable Bit Rate: 10752 kbps
BitSwap: 1 US Max Attainable Bit Rate: n/a
Annex: AnxA psd_mask_qualifier: 0x0000
Power Management Status: L0 DS HLINSC: 0
US ACTPSD: -345 DS ACTPSD: -365
Total init. errors: 0 Total init. timeouts: 0
Showtime init. errors: 0 Showtime init. timeouts: 0
Last showtime init. errors: 0 Last showtime init. timeouts: 0
ATUC ghsVid: b5 00 54 53 54 43 05 10
T1413Vid: 00 00 T1413Rev: 00 VendorRev: 00
ATUR ghsVid: b5 00 54 53 54 43 00 00
T1413Vid: 00 00 T1413Rev: 00 VendorRev: 00
[Upstream (TX) Interleave path]
CRC: 0 FEC: 0 NCD: 1
LCD: 0 HEC: 0
[Downstream (RX) Interleave path]
CRC: 0 FEC: 0 NCD: 0
LCD: 0 HEC: 0
[Upstream (TX) Fast path]
CRC: 0 FEC: 0 NCD: 0
LCD: 0 HEC: 0
[Downstream (RX) Fast path]
CRC: 1 FEC: 0 NCD: 0
LCD: 0 HEC: 0
For the first 3 weeks i was with you it was running perfectly but this has started happening every day since Friday.
Re: Speed just took a big dump
15-09-2015 9:58 AM
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https://faults.plus.net
Re: Speed just took a big dump
15-09-2015 8:54 PM
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Re: Speed just took a big dump
15-09-2015 8:57 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Speed just took a big dump
15-09-2015 9:03 PM
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No the phone line isn't noisy and yes it's connected to the master socket, as i said the line isn't the issue, my line stats don't change and the line doesn't drop its the throughput that takes the hit not the sync rate.
Quote from: Townman Can you please answer the questions asked in post #3 and have you used the trouble-shooter as suggested in Matthew's post ?
Anyway 5 minutes later
The troubleshooter doesn't really help as none of the options fit my issue.
Re: Speed just took a big dump
15-09-2015 9:11 PM
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Re: Speed just took a big dump
15-09-2015 9:53 PM
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If you are not using WiFi and the line is sound with no errors (looks like you are at the top end of 20CN ADSL1 operation) then it can only be your PC or the exchange.
The BQM should indicate if it is exchange congestion.
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Re: Speed just took a big dump
16-09-2015 6:18 PM
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Seems to be the case to me, just strange it was great for 3 weeks and now since Friday at random times in the evening it slows to a crawl, often times so slow websites just time out or return DNS errors.
Quote from: juzzyp Sounds like congestion to me, I've been having the same issue, done all the usual tests, and been through every fault procedure, I think the network is under a lot of load and maybe there's a tad too many subscribers on the network, I've done speed tests outside of peak hours and the speeds have been brilliant.
Right now im getting
Re: Speed just took a big dump
16-09-2015 7:59 PM
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Nothing else is running on this computer, all other devices in the house have been disconnected, im also monitoring traffic on this computer to see if something else on here is using the bandwidth but its not.
Re: Speed just took a big dump
16-09-2015 9:35 PM
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