Speed issues

[#1]

For some reason my Ip profile has been dropped to 500kbps.
I watch a lot of on demand stuff bbc iplayer, 4OD etc  but now its virtually impossible to watch.
here are my results
Link Information
   

Uptime: 0 days, 1:35:27

DSL Type: G.992.1 annex A

Channel mode: Interleave

Maximum Bandwidth (Up/Down) [kbps/kbps]: 1,108 / 10,016

Bandwidth (Up/Down) [kbps/kbps]: 448 / 8,128

Data Transferred (Sent/Received) [kB/MB]: 0.00 / 20.35

Output Power (Up/Down) [dBm]: 12.0 / 11.5

Line Attenuation (Up/Down) [dB]: 3.5 / 7.0

SN Margin (Up/Down) [dB]: 25.0 / 12.5

Vendor ID (Local/Remote): TMMB / TSTC

Loss of Framing (Local/Remote): 0 / 0

Loss of Signal (Local/Remote): 0 / 0

Loss of Power (Local/Remote): 0 / 0

Loss of Link (Remote): 0

Error Seconds (Local/Remote): 0 / 0

FEC Errors (Up/Down): 0 / 34

CRC Errors (Up/Down): 0 / 3

HEC Errors (Up/Down): 0 / 4

Postcode:
Phone exchange:
PONTYBODKIN
Estimated line speed:
7Mb (Accurate to within +/- 1Mbit) - Checked on 2011-01-22 00:00:31
Current line speed:
0.5 Mb

Test1 comprises of Best Effort Test:  -provides background information.
Download  Speed
422 Kbps
 
0 Kbps 500 Kbps
Max Achievable Speed
Download speedachieved during the test was - 422 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps

please help
Lee

[#2]

Hi Weetos,
I've had a look at your account. The speed profile has dropped in reaction to the connection dropping fairly frequently so we'll need to get to the bottom of that particular issue.
I can see a fault ticket is open but you've not answered all the questions, I'd advise going back to https://portal.plus.net/apps/kbdfaults to complete the requested info so we can look into that for you.

[#3]

I did notice a BT van parked by the exchange and the locak junction box over the past few days.  I don't normally loose connection frequently.  Could whatever work they were carrying out have affected my connection?

[#4]

I really can't say if it would have or not to be honest.

[#5]

i have completed the fault ticket however i was only able to complete  2 speed tests (work got in the way lol)

[#6]

My ip profile has now been changed but i'm sill getting sub 1/2 meg speeds 
Download speedachieved during the test was - 422 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps

[#7]

ROUTER INFO
Uptime: 0 days, 21:22:40

DSL Type: G.992.1 annex A

Channel mode: Interleave

Maximum Bandwidth (Up/Down) [kbps/kbps]: 1,108 / 10,016

Bandwidth (Up/Down) [kbps/kbps]: 448 / 8,128

Data Transferred (Sent/Received) [kB/MB]: 0.00 / 58.99

Output Power (Up/Down) [dBm]: 12.0 / 11.5

Line Attenuation (Up/Down) [dB]: 3.5 / 7.0

SN Margin (Up/Down) [dB]: 25.0 / 13.0

Vendor ID (Local/Remote): TMMB / TSTC

Loss of Framing (Local/Remote): 0 / 0

Loss of Signal (Local/Remote): 0 / 0

Loss of Power (Local/Remote): 0 / 0

Loss of Link (Remote): 0

Error Seconds (Local/Remote): 37 / 0

FEC Errors (Up/Down): 21 / 233,836

CRC Errors (Up/Down): 28 / 2,428

HEC Errors (Up/Down): 27 / 79,393

[#8]

Hi weetos,
That looks a lot better, speed is set to 7150 on both ours and BTs side so you should be getting top speeds - hope that's the case now

[#9]

Yep all seems to be sorted now   
my nestdoor neigbour said there were hevy roadworks taking place right next to the BT juction cabnet not 100 yrds from my house at the weekend, I suspect the noise is what caused my problems
Thanks for the swift action.