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Speed issue -> loss of service
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- Re: Speed issue -> loss of service
Speed issue -> loss of service
24-01-2014 5:02 PM
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Sorry if I sound like venting anger here. Anyone had similar experience?
Fibre broadband activated ->
Speed issue (1.5M download speed, upload speeds between 2 to 8M on day one) ->
Frequent, long periods of down time (10hr+) for the next few days.
Looks really like a line fault I think. Something that needs BTOR to fix?
Logged a case with PN (question #80141226). Think PN's response is overdue, as per their update on Monday Jan 20th:
"The next action on your Contact Us Ticket is due on Thursday 23rd January at 9:00pm. This ticket will remain open with the BOT - FTTC Logged Faults - Interm until this time."
VL
Fibre broadband activated ->
Speed issue (1.5M download speed, upload speeds between 2 to 8M on day one) ->
Frequent, long periods of down time (10hr+) for the next few days.
Looks really like a line fault I think. Something that needs BTOR to fix?
Logged a case with PN (question #80141226). Think PN's response is overdue, as per their update on Monday Jan 20th:
"The next action on your Contact Us Ticket is due on Thursday 23rd January at 9:00pm. This ticket will remain open with the BOT - FTTC Logged Faults - Interm until this time."
VL
Message 1 of 6
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Re: Speed issue -> loss of service
24-01-2014 5:06 PM
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Message 2 of 6
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Re: Speed issue -> loss of service
25-01-2014 11:16 AM
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Hi Matthew and team, thanks a lot for the call and logging case with BTOR.
The BTOR engineer came, changed me to another switchport, and the (physical) line issue is now fixed.
Sync speed now around 55M down, 18M up.
Connecting my router with login= speedtest@speedtest_domain, I ran a download speed test and got 60M down.
Actual download speeds via PlusNet are still limited at 2M, though. The engineer and I (used to be net engineer) did many tests, all suggest the ISP is limiting my download speeds.
Mind checking if any speed caps are put in place on my account please?
Cheers!
VL
The BTOR engineer came, changed me to another switchport, and the (physical) line issue is now fixed.
Sync speed now around 55M down, 18M up.
Connecting my router with login= speedtest@speedtest_domain, I ran a download speed test and got 60M down.
Actual download speeds via PlusNet are still limited at 2M, though. The engineer and I (used to be net engineer) did many tests, all suggest the ISP is limiting my download speeds.
Mind checking if any speed caps are put in place on my account please?
Cheers!
VL
Message 3 of 6
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Re: Speed issue -> loss of service
25-01-2014 4:08 PM
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Your Current Line Speed is the likely blocker - should correct automatically, but if it doesn't, either call in and ask to have it corrected, or wait until Monday when the DCT should pick it up.
Message 4 of 6
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Re: Speed issue -> loss of service
26-01-2014 2:14 AM
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Thank you Jaggies. Seems that is indeed the case:
"Current line speed:
2.1 Mb"
Might ring up PN to see if this can be fixed before Monday. 🙂
"Current line speed:
2.1 Mb"
Might ring up PN to see if this can be fixed before Monday. 🙂
Message 5 of 6
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Re: Speed issue -> loss of service
27-01-2014 2:46 PM
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Hi VinceL,
That should have updated now? It's certainly showing as such on your account. Please let us know if you're still not seeing the higher fibre speeds yet though.
That should have updated now? It's certainly showing as such on your account. Please let us know if you're still not seeing the higher fibre speeds yet though.
Message 6 of 6
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