Speed issue around Milton Keynes
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Speed issue around Milton Keynes
01-05-2008 9:53 AM
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Any others around Milton Keynes having issues of speed fluctuating? Yes I know that MK has the worlds worst infrastructure but it doesn't explain the fluctuations I am seeing of speeds 150K to 1Meg within a few minutes (Hardware etc all done).
To be honest this is a last ditch attempt to try and solve because all Plusnet will say is there are no faults and to call BT will cost upto £144 + VAT.
Thought I would see if anyone else had the same problems?
Regards
Re: Speed issue around Milton Keynes
01-05-2008 10:20 AM
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The basic essence is:
1. Try in the test socket behind the master socket.
2. Check your exchange at http://usertools.plus.net/exchanges and make sure it's 'green'
3. If possible, replace microfilters, and try another router.
4. Run a BT Speedtest and post the result
5. Run an alternative speedtest and post the result
6. Post the stats from your router (sync, attenuation and SNR margin)
If you try all of this, and still have no joy then raise a fault with Plusnet. They will advise you of the £144 charge - however if you have completed all of the above steps then it is *highly unlikely* you will be charged (and Plusnet will fight BT on your behalf on this one)
Please post back with the above details and I'm sure we can figure out where the problem lies.
B.
Re: Speed issue around Milton Keynes
01-05-2008 2:37 PM
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Done all that and now waited for Plusnet for 2 days to come back...........................nothing!
Re: Speed issue around Milton Keynes
01-05-2008 2:40 PM
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It looks like you had a pretty detailed reply about an hour before you posted that.
Re: Speed issue around Milton Keynes
01-05-2008 2:47 PM
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Re: Speed issue around Milton Keynes
01-05-2008 2:53 PM
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Re: Speed issue around Milton Keynes
01-05-2008 2:56 PM
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Re: Speed issue around Milton Keynes
01-05-2008 3:03 PM
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Obviously I can't comment on what the ticket contains, but Plusnet may have had to perform line checks from their end, or pass investigation off onto BT which could have resulted in a delay of 2 days.
I appreciate that it can be frustrating dealing with a potential line fault, but in my experience Plusnet do try their hardest to get them resolved in a timely manner. Sometimes their hands are tied regarding fault resolution times (for example, when they have to hand off to BT to perform hands-on maintenance) but they generally do keep the customer informed.
I hope your fault has been, or will be resolved shortly!
B.
Re: Speed issue around Milton Keynes
01-05-2008 3:08 PM
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Appreciate the comments you made. If the fault is rectified I will post so others can learn.
Kind regards
Re: Speed issue around Milton Keynes
01-05-2008 3:09 PM
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Whilst I do apologise that your ticket wasn't replied to within a timely fashion, I'd also point out that the reason why we're a little papprehensive to raise the fault to BT is the potential charges that would be owed by you if an engineer went out and found no fault.
So, it's entirely up to you.
Re: Speed issue around Milton Keynes
01-05-2008 5:15 PM
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As agreed on the ticket I will let you monitor for the next few days then we can agree how to move forwards
Regards
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- Re: Speed issue around Milton Keynes