Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Speed issue after BT OR dug up the road...
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Speed issue after BT OR dug up the road...
Speed issue after BT OR dug up the road...
30-09-2012 3:26 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello! Despite being told I would get about 2mb when I signed up, I normally have a stable 5.5 - 6.5Mb connection, SNR of 6, attenuation 36dB, data rate in 7000s, best about 7800Kb.
Today, down the street I saw a BT Openreach van and a couple of guys doing something in a ditch.
Later I was aware of slow speeds so I did a speedtest and it was giving me non-existent upload and about 2.5Mb download. The router stats gave me high noise margin and data rate of 3500Kb-ish.
No problem I thought, I will restart it and it will go back to normal. I've done this a couple of time over a few hours, and have achieved data rates of max 7000Kb, noise margin 9, this is what it currently is. Not as good as normal but I would expect for it to improve and wouldn't worry about it.
However, my speed test have consistently show about 2.8Mb which hasn't improved with the data rate increase.
How soon can I expect my speed to go back to what it was? I'm not expecting miracles, just interested to know.
Oh I can't do the speedtester from BT as it won't work. Router is a Belkin F5D8631-4 v3 (01) with the lastest firmware in the master socket. Nothing has changed on my side.
Thanks for your time
DK
Currrent:
Type Interleave Path
Status SHOWTIME
Downstream Upstream
Data rate(Kbps)
7040Kb 448Kb
Noise Margin
9 21
Output power(dBm)
123 199
Attenuation(dB)
36 18
Today, down the street I saw a BT Openreach van and a couple of guys doing something in a ditch.
Later I was aware of slow speeds so I did a speedtest and it was giving me non-existent upload and about 2.5Mb download. The router stats gave me high noise margin and data rate of 3500Kb-ish.
No problem I thought, I will restart it and it will go back to normal. I've done this a couple of time over a few hours, and have achieved data rates of max 7000Kb, noise margin 9, this is what it currently is. Not as good as normal but I would expect for it to improve and wouldn't worry about it.
However, my speed test have consistently show about 2.8Mb which hasn't improved with the data rate increase.
How soon can I expect my speed to go back to what it was? I'm not expecting miracles, just interested to know.
Oh I can't do the speedtester from BT as it won't work. Router is a Belkin F5D8631-4 v3 (01) with the lastest firmware in the master socket. Nothing has changed on my side.
Thanks for your time
DK
Currrent:
Type Interleave Path
Status SHOWTIME
Downstream Upstream
Data rate(Kbps)
7040Kb 448Kb
Noise Margin
9 21
Output power(dBm)
123 199
Attenuation(dB)
36 18
Message 1 of 9
(1,729 Views)
8 REPLIES 8
Re: Speed issue after BT OR dug up the road...
30-09-2012 7:56 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: DKDKDK How soon can I expect my speed to go back to what it was?
About 3 days if your noise margin were still at 6 dB. About 17 days if it has increased to 9 dB.
Message 2 of 9
(679 Views)
Re: Speed issue after BT OR dug up the road...
01-10-2012 2:43 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Might take forever at this rate, I was changing settings with the wireless connection from another PC, and it rebooted twice, and the SNR went to 10 and then 13.
I hope that BT OR van comes back tomorrow, I'd like a word!!
Downstream Upstream
Data rate(Kbps)
5792Kb 448Kb
Noise Margin
13 22
Output power(dBm)
123 199
Attenuation(dB)
36 18
I hope that BT OR van comes back tomorrow, I'd like a word!!
Downstream Upstream
Data rate(Kbps)
5792Kb 448Kb
Noise Margin
13 22
Output power(dBm)
123 199
Attenuation(dB)
36 18
Message 3 of 9
(679 Views)
Re: Speed issue after BT OR dug up the road...
01-10-2012 2:54 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote No problem I thought, I will restart it and it will go back to normal. I've done this a couple of time over a few hours, and have achieved data rates of max 7000Kb, noise margin 9, this is what it currently is. Not as good as normal but I would expect for it to improve and wouldn't worry about it.
Don't reboot your router too often and never between 6pm to 7am unless you need to. Rebooting too quickly as you have been, can make the BT system see a faulty line and increase your snr and lower your IP profile. Also its worse if done 6pm-7am unless you have to.
FTTP 500 regrade from Tues 28th November
Message 4 of 9
(679 Views)
Re: Speed issue after BT OR dug up the road...
01-10-2012 8:02 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: DKDKDK I hope that BT OR van comes back tomorrow, I'd like a word!!
If they don't come back and you can resist the temptation to fiddle with your router for a few days (to establish that you have a stable connection) then you can ask Plusnet to retrain the line which will reset your SNR back to its default value of 6dB.
Message 5 of 9
(679 Views)
Re: Speed issue after BT OR dug up the road...
01-10-2012 11:45 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Good advice, thank you both.
It is currently 10. Is it possible, and this is what I'm worried about, that what they have done has introduced noise that wasn't there before? I mean could it permanently stay higher now? Perhaps I'm jumping the gun a bit
I'm also worried about teh retraining as I'm only supposed to get about 2-3Mb which I don't. Or didn't. I got 6Mb somehow, and I don't want to be fobbed off with 3 mb is all you can expect...
It is currently 10. Is it possible, and this is what I'm worried about, that what they have done has introduced noise that wasn't there before? I mean could it permanently stay higher now? Perhaps I'm jumping the gun a bit
I'm also worried about teh retraining as I'm only supposed to get about 2-3Mb which I don't. Or didn't. I got 6Mb somehow, and I don't want to be fobbed off with 3 mb is all you can expect...
Message 6 of 9
(679 Views)
Re: Speed issue after BT OR dug up the road...
01-10-2012 11:55 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
That isn't quite the situation
I assume that during the BT Openreach mucking about your line had mutiple disconnections/problems and in its wisdom the automatic system in the exchange said - we have a problem - and to fix it increased your default noise margin (the one it uses to fix the connection speed) to 12dB or even 15dB
A retrain resets the default noise margin to 6dB and providing the line remains stable at that it will stay and you will get much better speeds - this is nothing to do with what the exchange checker thinks you will get which is often a load of rubbish
I assume that during the BT Openreach mucking about your line had mutiple disconnections/problems and in its wisdom the automatic system in the exchange said - we have a problem - and to fix it increased your default noise margin (the one it uses to fix the connection speed) to 12dB or even 15dB
A retrain resets the default noise margin to 6dB and providing the line remains stable at that it will stay and you will get much better speeds - this is nothing to do with what the exchange checker thinks you will get which is often a load of rubbish
Message 7 of 9
(679 Views)
Re: Speed issue after BT OR dug up the road...
02-10-2012 12:14 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Actually I was on the computer all afternoon while the van was in the road and I never noticed a disconnection at all. I only found the router stars were down to 3000kbps when I looked to see why things seemed a bit slow, and I couldn't upload anything tp FTP. I never had any notification they would be working on my line.
I'm on a single track road, and I guess the phone cable runs along the verge betwen the road and the water filled ditch. One of the guys was in the ditch; and when I had walked past the day before, the sunken box (about the size of a 4l tub of ice cream) had its lid off and there was water in it!
So I never had any reconnections that I noticed, etc but I never had a problem with my connection until the OR van was there. Guess I willl ahve to wait for a few days for the retrain...? If that doesn't help I'll go and pin a notice to the exchange door asking them to fix it!
Current:
Downstream Upstream
Data rate(Kbps)
6816Kb 448Kb
Noise Margin
10 21
Output power(dBm)
123 199
Attenuation(dB)
36 18
The speed has invreased I notice taht's good. Guessit just the noise holding it back now.
I'm on a single track road, and I guess the phone cable runs along the verge betwen the road and the water filled ditch. One of the guys was in the ditch; and when I had walked past the day before, the sunken box (about the size of a 4l tub of ice cream) had its lid off and there was water in it!
So I never had any reconnections that I noticed, etc but I never had a problem with my connection until the OR van was there. Guess I willl ahve to wait for a few days for the retrain...? If that doesn't help I'll go and pin a notice to the exchange door asking them to fix it!
Current:
Downstream Upstream
Data rate(Kbps)
6816Kb 448Kb
Noise Margin
10 21
Output power(dBm)
123 199
Attenuation(dB)
36 18
The speed has invreased I notice taht's good. Guessit just the noise holding it back now.
Message 8 of 9
(679 Views)
Re: Speed issue after BT OR dug up the road...
02-10-2012 7:07 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
With 36dB of attenuation your data rate should be in the high 7000s kbps (assuming your telephone exchange has not yet been upgraded so you are still on ADSL rather than ADSL2+). Your inferior speed test results are probably due to some temporary throttle being applied, possibly as a consequence of the engineering work in your street. BT's throttle is the "IP Profile" shown if you run the test here http://www.speedtester.bt.com/ . Plusnet's throttle is shown here https://portal.plus.net/my.html?action=data_transfer_speed as the "current line speed". Ideally they should be the same but the Plusnet throttle tends to lag behind the BT one.
Message 9 of 9
(679 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Speed issue after BT OR dug up the road...