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Speed has dropped

Posts: 5
Registered: ‎03-11-2014

Speed has dropped

Switched over to Plusnet a few months ago.  Was with BT with a very constant 16Mb download and this continued with Plusnet until a couple of days ago.  Now I am getting 3.94 down, .91 up  with a ping of 25.  Nothing has changed in the house, so don't understand why the huge drop.  Could someone advise?
Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: Speed has dropped

Your line is looking pretty stable, not many dropouts. It's connected through to the exchange at a good rate too, giving you a profile of 17600.
Are the speedtest you're seeing over a wired or wireless connection?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff