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Speed has disappeared.

rkid5846
Newbie
Posts: 8
Registered: 03-05-2015

Speed has disappeared.

Hi
I hope someone can help. On Thursday I moved my master socket. Since moving my speed had fell from high teens to less than one meg. I have replaced the master socket but it has made no difference.
I hope you can help, thanks.
6 REPLIES
Moderator
Moderator
Posts: 26,170
Thanks: 1,321
Fixes: 58
Registered: 14-04-2007

Re: Speed has disappeared.

Has the phone been affected?

Customer and Forum Moderator.

rkid5846
Newbie
Posts: 8
Registered: 03-05-2015

Re: Speed has disappeared.

Haven't even got a home phone in the house, don't use one. Will get one tomorrow to test! What should I be looking out for?
Moderator
Moderator
Posts: 26,170
Thanks: 1,321
Fixes: 58
Registered: 14-04-2007

Re: Speed has disappeared.

You need to plug a corded phone into the master socket on its own and see if you have a working phone line.

Customer and Forum Moderator.

Plusnet Help Team
Plusnet Help Team
Posts: 4,949
Thanks: 418
Fixes: 149
Registered: 01-01-2012

Re: Speed has disappeared.

Your connection is currently on a banded profile which is why your speeds are so poor. This will probably be due to the drops shown below

I've done a reset which has increased the speeds but I'd recommend keeping a eye on it.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
rkid5846
Newbie
Posts: 8
Registered: 03-05-2015

Re: Speed has disappeared.

Just back home and I'm getting 13MBPs on wireless, thanks for the help.
Can I ask what causes the connection to go to a banded status?
Plusnet Help Team
Plusnet Help Team
Posts: 4,949
Thanks: 418
Fixes: 149
Registered: 01-01-2012

Re: Speed has disappeared.

DLM (Dynamic Line Management) will monitor your line and apply it if it sees any issues
The link below gives you more information if your interested.
http://www.kitz.co.uk/adsl/DLM_system.htm
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team