Speed halved since joining Plusnet
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Speed halved since joining Plusnet
29-05-2014 11:04 AM
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Moving to Plusnet I figured my speeds would either increase or stay the same, I didn't expect them to get worse. The maximum speed I am able to get is 0.90mbps. Painfully slow downloads and forget about streaming on Iplayer.
Everything is exactly the same apart from the ISP. If I can get higher speeds with one then why not with another?
EDIT: Have run a speed test today as I noticed my speed was worse than it has been and am only getting 0.75mbps.
Re: Speed halved since joining Plusnet
29-05-2014 1:45 PM
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Re: Speed halved since joining Plusnet
29-05-2014 2:23 PM
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Just looking at your recent connectivity in the RADIUS logs it does look like there have been a drops in connection. Does this line up with you rebooting your equipment or have you also seen drops in the connection?
<img src="http://community.plus.net/visualradius/generated/image14013692462885.png"/>
Just running a quick faults check on your line comes back fine (albeit at a lower speed than you mention you had with TT) so I'm wondering if the drop is due to the disconnection in the graph above.
Re: Speed halved since joining Plusnet
01-06-2014 10:56 PM
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Quote from: Jaggies Can you provide the information requested in the sticky at the top of the Forum, please?
Sync Speed: 1938 Kbps up, 444 Kbps down
Line Attenuation: 57.0 dB up, 36.5 dB down
Noise Margin: 4.4 dB up, 9.2 dB down
BT Speedtest: Download Speed : 0.86 Mbps Upload Speed : 0.32 Mbps
Plusnet say - Estimated line speed: 2.0Mb Current line speed: 1 Mb
Quote from: Acassim Hi Addz27,
Just looking at your recent connectivity in the RADIUS logs it does look like there have been a drops in connection. Does this line up with you rebooting your equipment or have you also seen drops in the connection?
<img src="http://community.plus.net/visualradius/generated/image14013692462885.png"/>
Just running a quick faults check on your line comes back fine (albeit at a lower speed than you mention you had with TT) so I'm wondering if the drop is due to the disconnection in the graph above.
My sync speed was 2.37mbps with Talktalk (although very unreliable). The disconnects on Thursday don't correspond with times when anyone was home so definitely not reboots. The one on Wednesday was and Friday (both times) is me switching from master socket to test socket in an attempt to test the speeds.
Re: Speed halved since joining Plusnet
01-06-2014 11:54 PM
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You have a capped upstream, which won't help.
Can you run the BTwholesale speedtest again, and do the Further Diagnostics to determine your IP profile, please?
Re: Speed halved since joining Plusnet
02-06-2014 9:08 AM
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I've just taken an in-depth look at your line and can see a large number of errors on the downstream which I think are likely to be causing a lower connection/throughput rate. Your line performance has got a little better as of recently, however, it's still not at where we would expect.
Before we investigate this with our suppliers, can you please ensure that you are connected into your Test Socket with an alternative microfilter without any extension cabling?
Re: Speed halved since joining Plusnet
02-06-2014 9:53 AM
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Quote from: Jaggies You've got your ups and downs the wrong way round...
You have a capped upstream, which won't help.
Can you run the BTwholesale speedtest again, and do the Further Diagnostics to determine your IP profile, please?
So I have. Been travelling all weekend so blame that.
Quote from: Chris Hi Addz27,
I've just taken an in-depth look at your line and can see a large number of errors on the downstream which I think are likely to be causing a lower connection/throughput rate. Your line performance has got a little better as of recently, however, it's still not at where we would expect.
Before we investigate this with our suppliers, can you please ensure that you are connected into your Test Socket with an alternative microfilter without any extension cabling?
Just plugged back in to the test socket with a new microfilter.
Re: Speed halved since joining Plusnet
02-06-2014 9:59 AM
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Your speeds have increased to 2200 and your line is now error free. Would you be able to leave it connected in this way for 24 hours so it gives us more data on how the line performs?
Re: Speed halved since joining Plusnet
02-06-2014 10:05 AM
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dick:quote
Re: Speed halved since joining Plusnet
30-08-2014 5:40 PM
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Re: Speed halved since joining Plusnet
01-09-2014 12:09 PM
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Sorry to hear this has returned again, have you had the router plugged in at the test socket for a considerable amount of time now?
If so then it could well be time for this to be raised as a fault and investigated further, you should be able to log this here or if you prefer, you can call the support team and have it submitted on the spot.
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