Speed half what I was promised
I signed up with Plusnet in September and I was promised bb speeds of 4.5 -6.5mbps. I am currently getting about 1.5mbps in the evenings at peak times and sometimes in the daytime. I cannot watch bbc iplayer because it keeps buffering and when working from home I get timed out of important forms as the speed is so slow. I contacted Plusnet who informed me that my line can only support a max of 2.5mbps and I was missold (their words). However if I want to leave I will have to pay a minimum of £96.50!! I can pay £15 month for fibre though - or £11.50 with a discount but will have to sign up for 18 months. I don't want to commit to paying more for a longer contract than I initially signed up for. This company is a joke - I wish I had stayed with EE but we lost our discount as gave up Orange phone contract - you live and learn I suppose!! Robbers 
Hi 'cherryll1961', and welcome to the forum ! 
If you put your telephone number into the "BT BROADBAND AVAILABILITY CHECKER"
that should give you an indication of the speeds that BT estimate are available for different broadband types on your line.
If those estimates are much different from what you are getting, then that might indicate there could be a problem perhaps with the telephone line to your house, or maybe an issue with your internal wiring, etc.
If you put your telephone number into the "BT BROADBAND AVAILABILITY CHECKER"
that should give you an indication of the speeds that BT estimate are available for different broadband types on your line.
If those estimates are much different from what you are getting, then that might indicate there could be a problem perhaps with the telephone line to your house, or maybe an issue with your internal wiring, etc.
