Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Speed going down not up
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Speed going down not up
Speed going down not up
16-06-2014 8:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there, I had my fibre installed a few weeks ago and during the first 10 days I had a lot of disconnects. The installer wouldn't put the router where I wanted and turns out I had a very dodgy RJ11 cable with loads of errors so I got lots of disconnects (as I needed to move the router a few times and change the RJ11 lead a few times too)
I now have everything set up pretty nicely, with a nice short tandy cable to the modem and I have had a rock solid 56Mb download on speed tests every time for a week. I was expecting the BT DLM to go - "he's got a nice solid connection, lets try some more speed", but today I see the line has dropped and my BT profile has gone down, not up.
Is anyone able to confirm that my line is in good order? I have done everything humanly possible to eek out every last drop of speed but my efforts seem to get nowhere, and I am now paranoid my line has some kind of fault on it
Must stop checking TBB quality monitor..... I thought after moving up from 1.9Mb ADSL I'd forget about this kind of stuff!
http://www.thinkbroadband.com/ping/share/e3094b4d33b8d6c6d085573aeb1e4c66.html
I now have everything set up pretty nicely, with a nice short tandy cable to the modem and I have had a rock solid 56Mb download on speed tests every time for a week. I was expecting the BT DLM to go - "he's got a nice solid connection, lets try some more speed", but today I see the line has dropped and my BT profile has gone down, not up.
Is anyone able to confirm that my line is in good order? I have done everything humanly possible to eek out every last drop of speed but my efforts seem to get nowhere, and I am now paranoid my line has some kind of fault on it
Must stop checking TBB quality monitor..... I thought after moving up from 1.9Mb ADSL I'd forget about this kind of stuff!
http://www.thinkbroadband.com/ping/share/e3094b4d33b8d6c6d085573aeb1e4c66.html
Message 1 of 5
(877 Views)
4 REPLIES 4
Re: Speed going down not up
17-06-2014 1:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there,
I've just checked your account and ran some diagnostic checks and can't see anything obvious I'm afraid.
I assume the line is working OK for calls and you can't hear any excess of noise on there?
I've just checked your account and ran some diagnostic checks and can't see anything obvious I'm afraid.
I assume the line is working OK for calls and you can't hear any excess of noise on there?
Message 2 of 5
(490 Views)
Re: Speed going down not up
21-07-2014 8:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello - I've managed to get a corded phone and done some quiet line tests over the last few weeks. There is a very low buzz/hum, but it is pretty quiet. Not silent, but you couldn't say it was noisy. There's no crackling and it doesn't change with the time of day.
A day or two after the last post (middle of last month) my speed dropped down to 46Mb and has sat there ever since. I'm hoping that my line has been nice and stable (I haven't seen any disconnects in weeks) and my profile will go back up...
My neighbour who is about 25m along the road gets 70Mb although he comes straight off the telephone pole. I suspect my line must be somewhat more circuituitous.
Do my line stats look good? Should I hope to get more or am I just on a bad line? When I first signed up I was estimated 60-80.
Thanks for any help/info.
A day or two after the last post (middle of last month) my speed dropped down to 46Mb and has sat there ever since. I'm hoping that my line has been nice and stable (I haven't seen any disconnects in weeks) and my profile will go back up...
My neighbour who is about 25m along the road gets 70Mb although he comes straight off the telephone pole. I suspect my line must be somewhat more circuituitous.
Do my line stats look good? Should I hope to get more or am I just on a bad line? When I first signed up I was estimated 60-80.
Thanks for any help/info.
Message 3 of 5
(490 Views)
Re: Speed going down not up
29-07-2014 4:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Well a couple of days after my last post (over a week ago) the village had a power cut and by BT profile has slipped further. It's now down at 47 with an attainable speed of about 43Mb...
Is anyone able to get line stats please? My Plus net connection page is still reporting "Estimated line speed: 59Mb" which is giving me some hope that my line is not as good as it should be.
Thanks.
Is anyone able to get line stats please? My Plus net connection page is still reporting "Estimated line speed: 59Mb" which is giving me some hope that my line is not as good as it should be.
Thanks.
Message 4 of 5
(490 Views)
Re: Speed going down not up
30-07-2014 11:30 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've attached your line stats.
Message 5 of 5
(490 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page