Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Speed getting slower
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Speed getting slower
Speed getting slower
24-03-2014 5:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi, been with PN since January this year & not had any real problems with the service apart from over the last month or so i had noticed my speed has been decreasing.
I was getting 9.32mb down for the first month or two, but only getting about 4.50mb down now. My connection has been stable as far as i can tell ( no disconnects that i've noticed ), i have on a few occasions turned off the router, as was having xbox live issues, which fixed the problem.
Im using my own router that i bought new in january, its a TP-Link model no. TD-W8960N.
If someone from PN could have a look into it for me that would be great. Thank you.
I was getting 9.32mb down for the first month or two, but only getting about 4.50mb down now. My connection has been stable as far as i can tell ( no disconnects that i've noticed ), i have on a few occasions turned off the router, as was having xbox live issues, which fixed the problem.
Im using my own router that i bought new in january, its a TP-Link model no. TD-W8960N.
If someone from PN could have a look into it for me that would be great. Thank you.
Message 1 of 5
(962 Views)
4 REPLIES 4
Re: Speed getting slower
24-03-2014 5:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
what do the routers stats say if you post them here we can see if anything stands out
Message 2 of 5
(348 Views)
Re: Speed getting slower
24-03-2014 5:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there,
Sorry to hear about the issue.
I've just took some time to run diagnostics and do some checks on your details and that hasn't revealed an obvious cause.
I'd go ahead and raise a fault anyway: http://faults.plus.net
Sorry to hear about the issue.
I've just took some time to run diagnostics and do some checks on your details and that hasn't revealed an obvious cause.
I'd go ahead and raise a fault anyway: http://faults.plus.net
Message 3 of 5
(348 Views)
Re: Speed getting slower
24-03-2014 6:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi adam & Terranova667, thanks for quick reply much appreciated.
I will raise a fault & see how that goes, Thanks again.
@ Terranova667 i dont no how to look at or post router stats, never done it before.
I will raise a fault & see how that goes, Thanks again.
@ Terranova667 i dont no how to look at or post router stats, never done it before.
Message 4 of 5
(348 Views)
Re: Speed getting slower
24-03-2014 7:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@ copperpot26 - your TP-LINK is a different model to mine, but you basically just need to log in to the GUI and the figures are right there. Open a new tab in your browser, and navigate to http://192.168.1.1/ and you'll see something similar to the attached page:
Message 5 of 5
(348 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page