Speed fault ticket in limbo?

[#1]

Raised a speed fault ticket last Friday (Question #240554569) and the last entry is Monday 08:39 where the "Plusnet Robot - OSS - Automation use only" replied  "Speed Fault Ticket does not contain MGAL, please review.".

Since then, the ticket hasn't moved.

Can someone give it nudge?

[#2 · Accepted solution]

@cjags - hi, I see that fault has been resolved now, is your speed issue fixed?

[#3]

Hi.

Yes looking ok now.

For some reason, the ticket updated but I didn't get an email notification.

Just checked settings...