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Speed fault or connection fault.

mexicano
Grafter
Posts: 130
Thanks: 4
Registered: 17-07-2010

Speed fault or connection fault.

I seem to be having a little speed problem and I would appreciate someone looking into it.
My speed has been dropping the last few days and I also noticed that the router has been disconnecting, the last time was 12 hours ago.
I am plugged into the test socket already and have replaced the filter as well.
A few minuted ago I disconnected via the router interface but not the actual router.
My speed has been up about 7.5 Mbps usually, but now it fluctuates between 3 and 5 Mbps. I have attached a copy of the BTSpeedtest.
Thank you for any help or advice.
Mark
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,599
Thanks: 530
Fixes: 203
Registered: 01-01-2012

Re: Speed fault or connection fault.

Hi
I can see you've raised a fault with us regarding this.
We should have a update for you within the next 24 to 72 hours.
Apologies for any inconvenience caused
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
mexicano
Grafter
Posts: 130
Thanks: 4
Registered: 17-07-2010

Re: Speed fault or connection fault.

Hi Matthew
I thought that maybe I would get a faster reply from someone on this forum. I was just covering both bases  Wink
Any chance of you just checking if my line has been dropping a lot?
Thanks
Plusnet Help Team
Plusnet Help Team
Posts: 5,599
Thanks: 530
Fixes: 203
Registered: 01-01-2012

Re: Speed fault or connection fault.

It doesn't look particularly bad from the below graph.
<img src="http://community.plus.net/visualradius/generated/image13873957927025.png"/>
Our suppliers systems are playing up at the moment so I can't see if you've had any quick resyncs not shown
It may just need a reset to get that sorted which I'm doing now
Hopefully you should see a increase before the day is over
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team