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Speed fault got better now the connection keeps dropping

haywardsteve
Dabbler
Posts: 11
Thanks: 1
Registered: 14-12-2016

Speed fault got better now the connection keeps dropping

I have had a fault on my Broadband which was traced to REIN on the mains power and fixed ( I HOPE ) but the connection keeps dropping every 20 minutes or so with out any reason, I am trying to get my systen updated but unless I have a stable/highspeed connection its a waste of time as the download resets at each reset and I am looking at a big file download (latest microsoft updates ) which takes over the network of 3 machines and lets me do nothing till complete.

Anybody have any answers for this new problem

2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,735
Thanks: 104
Fixes: 32
Registered: 27-04-2007

Re: Speed fault got better now the connection keeps dropping

Hi there,

 

It looks like the REIN fault is still yet to be fixed but I can see you've spoken to an agent this morning and we're continuing to look into this for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
MartinR
Hooked
Posts: 5
Fixes: 1
Registered: 16-12-2016

Re: Speed fault got better now the connection keeps dropping

I has this problem a couple of years ago when SSE were installing and re-routing cables and installing a new high voltage line locally. The problem was always during normal working hours. Have you established a timeline for your REIN?