Speed drops as day goes on
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Speed drops as day goes on
04-05-2014 4:26 PM
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I know plusnet don't traffic manage or throttle download speeds so I don't know why this would be happening, especially considering how bad the speeds are in late evening. Any suggestions?
Re: Speed drops as day goes on
06-05-2014 11:55 AM
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Sorry to read about the problem with your connection. Checks on your account don't show me anything obvious.
I'm just wondering if you measured those speeds over a wireless or wired connection? I ask as checks over WiFi can appear skewed compared to those done over an ethernet cable.
Re: Speed drops as day goes on
06-05-2014 2:25 PM
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To be 100% sure I measured on both and oddly it is happening on both. It is also having on other devices including my ipad and iphone so I don't think it is localised to a given machine.
It is happening every night however and is very consistent in dropping from early evening and remaining low until past midnight. I have also conducted download tests via speedtest, bt speed checker and via downloading large files. All of these demonstrate the same problem.
Is there any other tests I can do and submit here to help with finding the solution to this problem?
Re: Speed drops as day goes on
06-05-2014 2:38 PM
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This could be congestion at the exchange or possibly line interference.
Can you please gather all of the data requested in the speed issues thread at the top of this forum?
After that it would be helpful to see your router stats when you perceive things to be OK and also when not OK. I'd be looking for a marked change in SNRM here as a pointer to what next.
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Re: Speed drops as day goes on
06-05-2014 5:34 PM
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@Charnondall it sounds like the issues that myself and others have been experiencing for over a month now where fibre speeds are perfect during the day but by peek time they drop sometimes to ADSL levels or lower, you might want to post in this thread with speed tests etc taken at Peek time when the speeds drop.
http://community.plus.net/forum/index.php/topic,124744.800.html
The thread is being monitored by Dan from network Support and data taken to give to BTW, he might be able to spot what is going on with you.
Re: Speed drops as day goes on
06-05-2014 5:43 PM
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Quote from: Terranova667 @Townman Charnondall is on Fibre so he won't have router stats to post.
Yup - memo to self, do not forget to check for statement of fibre - then duck out!
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Speed drops as day goes on
07-05-2014 2:13 PM
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Tested again last night and 6pm was 53/18 and by 7pm it was 14/18. Going to take screenshots of tests tonight and post them. Something is definitely wrong though as was at 5mb down by 10pm last night.
Re: Speed drops as day goes on
10-05-2014 9:54 PM
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Only problem is my Sky Go thinks I'm in a different country now and won't let me play anything
Re: Speed drops as day goes on
10-05-2014 11:00 PM
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Re: Speed drops as day goes on
29-05-2014 9:01 AM
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Can someone from the plusnet team please check my line and see why these speed drops are happening?
Re: Speed drops as day goes on
22-06-2014 8:48 PM
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Re: Speed drops as day goes on
22-06-2014 9:19 PM
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Re: Speed drops as day goes on
22-06-2014 9:32 PM
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I just did the same test via my laptop and via an ethernet connection and have attached the results below. As you can see its even worse sadly and these dips happen regardless if i use my ipad, laptop or phone. This has been happening now for over a month where the connection slowly drops through afternoon to evening into night but when i do the test again tomorrow morning i'll have max speed.
Re: Speed drops as day goes on
22-06-2014 9:39 PM
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Re: Speed drops as day goes on
22-06-2014 9:43 PM
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