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Speed dropping over a couple of weeks.

brendajorsler
Rising Star
Posts: 51
Thanks: 3
Fixes: 2
Registered: 05-12-2014

Speed dropping over a couple of weeks.

I was getting around 4mbps when I joined in January. However whenever I check now the speed is always under 3mbps.
Can I have my extra speed back please.
3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,642
Thanks: 538
Fixes: 160
Registered: 05-04-2007

Re: Speed dropping over a couple of weeks.

Something had caused the noise margin on your line to increase to 15db, this happens to try and make the line more stable. As we're not seeing a lot of disconnections now I've reset that and you should see an improvement in speed shortly.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
brendajorsler
Rising Star
Posts: 51
Thanks: 3
Fixes: 2
Registered: 05-12-2014

Re: Speed dropping over a couple of weeks.

Many thanks.  My speed has gone up from 2.83 to 3.25 today.  I hope that I shall soon get back to the 4mbps.
brendajorsler
Rising Star
Posts: 51
Thanks: 3
Fixes: 2
Registered: 05-12-2014

Re: Speed dropping over a couple of weeks.

Up to 4mbps now. Thank you.