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Speed dropped

egrog52
Grafter
Posts: 80
Registered: ‎22-06-2007

Speed dropped

My speed seems to have dropped by half for no apparent reason, have changed filters and router but no improvement. I see on the portal that I am on 7.1 when I was at least twice that before. My router is showing me syncing at  24383kbps down 979 up SNR Margin (dB): 0.8  down  6.5 up  attenuation 0.0 down  3.5 up I live right next door to the exchange so would expect to get very good speeds.

2 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Speed dropped

Hi,
Really sorry to hear that your speeds have dropped. It looks as though your sync speeds had dropped at some stage but have come back up. I've made a change to the Speed Profile set on our systems which should sort that out for you.
If you could, please log into your router and disconnect your broadband and then press 'Connect' again. Once you've done that, please try and run a Speed Test.
Chris Pettitt
Cloud Environments Engineer
egrog52
Grafter
Posts: 80
Registered: ‎22-06-2007

Re: Speed dropped

That seems to have sorted it Thanks